Endpoint Technician II - Innovation & Technology Services

About the role

The City of Savannah's Innovation & Technology Services (ITS) Department is seeking a skilled, customer-focused, and solutions-oriented Endpoint Technician II to support the technology systems that keep City operations running efficiently and effectively.

Responsibilities

• Responds to Tier 1 and Tier 2 support tickets via phone, email, in-person, or remote tools, ensuring timely and professional resolution of technical issues.
• Installs, configures, troubleshoots, and maintains desktop computers, laptops, printers, scanners, and other peripheral devices.
• Collaborates with project managers to assist with application deployments, hardware rollouts, and system upgrades.
• Manages user accounts and access permissions for systems including email, phone, applications, and network groups.
• Provides first-level support for software and application issues, escalating to Tier 3 teams as needed while remaining within defined permissions.
• Communicates with internal departments to analyze technology needs and provide tailored support for business processes.
• Researches emerging technologies and contributes ideas for improving IT services and solutions.
• Delivers a high standard of customer service and maintains positive working relationships with end users and IT team members.
• Performs other related duties as assigned.

Requirements

• Requires Associate or Technical Degree and Comp TIA-A + Core and IT Technician (220-601 & 220-62) certification plus two years of experience; or any equivalent combination of education, training, and experience.
• Must possess and maintain a valid state driver's license with an acceptable driving history.
• Requires the ability to carry a minimum of sixty-five pounds for considerable distance and up and down stairs; and the ability to differentiate colors and shades of color.

Qualifications

• Knowledge of programming principles and techniques.
• Knowledge of networking protocols, infrastructure, and behavior.
• Knowledge of networking, command line interface, switching, routing, and basic standards.
• Knowledge of fiber optic cabling.
• Skill in compiling and analyzing data.
• Skill in troubleshooting peripheral devices.
• Skill in performing mathematical calculations.
• Skill in operating standard office equipment.
• Skill in oral and written communication.

Skills

• Knowledge of programming principles and techniques.
• Knowledge of networking protocols, infrastructure, and behavior.
• Knowledge of networking, command line interface, switching, routing, and basic standards.
• Knowledge of fiber optic cabling.
• Skill in compiling and analyzing data.
• Skill in troubleshooting peripheral devices.
• Skill in performing mathematical calculations.
• Skill in operating standard office equipment.
• Skill in oral and written communication.

Benefits

• Paid Holiday
• Paid Vacation
• Paid Sick Leave
• Defined Benefit Retirement Pension Plan
• Protective Services Retirement Plan (select positions)
• Deferred Compensation Retirement Plan
• Retirement Seminars
• PPO Medical Insurance
• Dental Insurance
• Vision Insurance
• Flexible Spending Accounts
• Wellness Programs
• Health & Wellness Incentives
• Long Term Disability
• Ease of Service Recognition
• Employee Development and In-Service Training
• Education Assistance Program
• Uniform Allowance (select positions)
• Employee Assistance Program
• Discounts and Memberships
• Employee Relations
• Direct Deposit
• Credit Union
• Pretax Parking Deductions
• Employer Assisted Home Purchase Program
• Domestic Partnership Benefits
• Healthcare PPO Medical Plus Plan
• Healthcare PPO Medical Basic Plan
• Healthcare Dental Plus Plan
• Healthcare Dental Basic Plan
• Healthcare Vision Service Plan
• Life Insurance Basic Life and ADD Supplemental Life Employee Supplemental Life Spouse Supplemental Life Child Benefits costs are paid by the City of Savannah, by the employee or shared by both the City and the employee.