Endoscopy Operations Coordinator (2026-0672)

DEPARTMENT

Endoscopy

REPORTS TO

Manager, Endoscopy

Qualifications

• Ability to prioritize tasks and delegate duties.
• Proven analytical skills in problem solving techniques.
• Proven commitment and achievement to continuous improvement in processes and systems.
• Detail oriented and accurate in output.
• Comprehends, executes, acts, and directs independently and timely.
• Effective interpersonal skills in a diverse population.
• Demonstrated ability to manage multiple tasks and demands given tight time constraints while ensuring a high degree of accuracy and attention to detail.
• Proven integrity with the ability to handle confidential and sensitive information.
• Ability to provide high quality service which meets and exceeds the needs of external and internal customers.
• Proven effectiveness in verbal, electronic and written communication with the team, department, and other customers.
• Proficient in utilizing varying computer tools and software including multiple monitors for workflow management, scanning and faxing equipment, EMR, multi-line telephone software systems and Microsoft office software.

Essential Responsibilities And Competencies

• Maintains positive relationships and effective communication with local referring offices, provider offices, and other community Endoscopy programs to ensure patient safety and quality of care.
• Maintain all provider Endoscopy schedule templates.
• Recommend changes to maximize patient scheduling efforts and operational efficiency.
• Act as liaison for the patients, visitors, and staff by addressing concerns, providing appropriate resolution and follow-up, and coordinating with leadership to escalate and communicate issues, as necessary.
• Anticipates and communicates future schedule gaps, block deficiencies, and concerns to leadership in a timely fashion.
• Facilitates billing complaint resolution.
• Refers patients to appropriate resources for resolution when appropriate.
• Identifies gaps in resolution process and report to leadership.
• Writes and assists with the development of training materials for patients and staff as requested.
• Participates in Leadership meetings, manager meetings and staff meetings as requested.
• Participates in and facilitates regulatory and accreditation audits as requested.
• Problem solves with Endoscopy Charge Nurse to resolve daily operational issues.
• Participate in new technology workflow meetings as requested.
• Coverage for scheduled procedures (procedure room, anesthesia, provider, staff).
• Document per procedural template requirements, gather pertinent information, and enter data into computer while talking with callers.
• Follow Direct Access criteria for eligibility of patient.
• Maintain accurate detailed records in EMR of all patient encounters.
• Maintain accurate detailed records in EMR of all patient procedures (charge capture).
• Communicate instructions with Direct Access patients.
• Confirm appointments one week prior.
• Follows double booking workflows and monitors endoscopy schedules.
• Filter referrals and schedule pH and Mannometry patients.
• Order and maintain supplies for the Endoscopy Department.
• Implements change management theory through process improvement initiatives in the Perianesthesia Division: Endoscopy Services.
• Responsible for organizing and prioritizing work as outlined in department standard workflows.