Clinical Operations Supervisor - Endoscopy

Job Summary

We are seeking a Clinical Operations Supervisor to directly supervise Endoscopy Surgical Technologists, Patient Care Technicians, and a Supply Chain Associate's during specified shifts. This role facilitates staff and departmental efficiencies while monitoring the clinic’s daily operations to ensure appropriate quality and productivity levels are achieved.

Job Duties And Responsibilities

• Schedules and supervises the work of assigned staff to ensure smooth workflow in the department.
• Selects, trains, and manages the performance of staff. Provides daily direction to staff. Sets goals for individuals and for the team. Acts as a mentor and coach and provides development and growth opportunities for staff.
• Coordinate and maintain departmental workflow in decontamination, the inspection of instruments/trays, cleaning, assembling, and packaging of surgical instruments, medical/surgical materials/supplies, and equipment.
• Maintains inventory of supplies and equipment. Coordinate procurement and stocking activities. Analyze usage patterns of supplies and recommend optimal par levels.
• Facilitates the timely ordering of instrumentation and supplies. Identifies opportunities for cost reduction and expense control. Provides management with information for forecasting future instrumentation/equipment needs.
• Track and document lost or damaged equipment and supplies. Identify opportunities to improve work processes and enable achievement of goals in quality, productivity, and customer satisfaction. Provide a forum for staff involvement in problem identification and resolution. Develops and implements solutions to address opportunities to improve quality, safety, efficiency, and productivity.
• Oversight for the cleaning, decontamination, assembly, maintenance, and preventative maintenance, and high-level disinfection of all reusable medical instrumentation.
• Participate in the cleaning, decontamination, assembly, and disinfection of scope trays and equipment following established tray lists and manufacturer's recommendations as needed.

Job Eligibility Requirements

• Work requires a bachelor’s degree in biology, physiology, psychology, or a related scientific field.
• Three to four years of clinical technical experience to gain expertise in the principles, theories, procedures, and equipment in the Endoscopy field.
• Prefer high-level disinfection experience and supervisory experience.
• Current certification as a Sterile Processing Technician through an accredited organization (CRCST - Certified Registered Central Service Tech, HSPA, or Certified Sterile Processing and Distribution Technician CBSPD).
• Good customer service skills.
• Ability to understand and follow oral and written instructions.
• Working knowledge of sterile techniques, infection control procedures, and safety precautions applicable to work performed.
• Ability to establish and maintain effective working relationships with patients and clinic staff.
• Customer service skills.
• Ability to maintain inventory, attention to detail, and organizational skills.

Job Hours

The schedule for this position is day shifts, Monday-Friday, with no weekends or holidays.

Benefits

Duke aspires to create a community built on collaboration, innovation, creativity, and belonging. Our collective success depends on the robust exchange of ideas—an exchange that is best when the rich diversity of our perspectives, backgrounds, and experiences flourishes. To achieve this exchange, it is essential that all members of the community feel secure and welcome, that the contributions of all individuals are respected, and that all voices are heard.