Endoscopy Associate Clinical Specialist

Duties and Responsibilities

• Serve as the primary resource by providing continuous training and education of Fujifilm’s equipment and/or services for our regional based customers.
• Deliver post sale, face-to-face client support which includes performing all associated responsibilities based upon the agreement with the account system which generally includes:
• Set up and support Fujifilm video tower/system.
• Inspect, troubleshoot, and maintain all Fujifilm equipment.
• Monitor, report, and support repair transactions.
• Provide Case observation, continuous staff training on Fujifilm technologies, and overall Fujifilm customer and technology support.
• Provide daily maintenance and independent management of the client’s Fujifilm equipment.
• Identify process improvement opportunities and design workflows to improve efficiency and reduce overall repairs using own judgement.
• Serve as primary point of contact for understanding repair history, conducting root cause analysis to troubleshoot issues, and implementing plans to minimize repairs and prevent future handling damages.
• Serve as a clinical liaison by developing and delivering comprehensive weekly and monthly reports to senior management that details installation and usage progress/metrics, staff training needs and effectiveness of completed training, and identifying trends to inform and strengthen KOL (Key Opinion Leader) relationships that support strategic decision making.
• Analyze and present data-driven insights to monitor installation and usage progress, ensuring optimal staff training and identifying trends that influence strategic planning.
• Provide and maintain customer data for integration into a future database application.
• Attend local, regional, and national trade shows as requested.
• Adhere to all safety policies and procedures.
• Comply with all applicable U.S. Food and Drug Administration (U.S. FDA) medical device regulatory requirements, applicable ISO 13485 standard requirements and all other applicable laws, regulations, and standards.

Qualifications

• A High School Diploma or equivalent is required.
• A Bachelor’s degree in business, marketing or related quantitative disciplines preferred.
• A minimum of 2 years of field sales or clinical experience desired.
• Knowledge of and experience in GI/pulmonary flexible endoscopy.
• Experience in advanced therapeutic procedures highly preferred.
• Operate a computer effectively and efficiently, including being proficient in Microsoft Office (i.e. Word, Excel, and PowerPoint) and MS Outlook and other email applications.
• Strong oral and written communication skills to relay technical information and to professionally communicate with internal and external customers and team members at all levels.
• Ability to troubleshoot all Fujifilm endo equipment and determine root cause of issues.
• Strong time management skills.
• Decision-making skills to determine usage of FUJIFILM equipment and type of training needed by customers to effectively utilize the technology.
• Ability to provide expert guidance, training, and support to ensure workflow optimization for Fujifilm and our customers.
• Ability to analyze data to present data driven insights.
• Ability to multi-task and work on several projects simultaneously.
• Ability to prioritize customer requirements.
• Ability to present information in front of small groups of people.
• Ability to understand basic mathematical requirements for discount calculation.