End User Support Technician

About the Role

As part of the End User Support (EUS) team at Soros Fund Management, the End User Support Technician is responsible for directly supporting users in the NYC office, as well as indirectly supporting offices across the globe. The role requires quick thinking and excellent troubleshooting skills coupled with the ability to provide a consistently high level of customer service against a well-established and diverse suite of technology consisting of the full Microsoft stack, various cloud and SaaS solutions, and a variety of management and administration tools.

Responsibilities

• Ensure that customer inquiries are handled promptly and effectively and that customer issues are resolved in a timely and satisfactory manner.
• Troubleshoot all end user hardware issues, including desktops, laptops, mobile, and any other related devices, both in the office and at home.
• Maintain and support telephony, conference room setups, and printers.
• Log all work clearly and consistently in the ticketing system, including steps taken and resolution.
• Maintain inventory and record keeping of all applications and desktop hardware.
• Maintain adherence to existing change control and documentation processes.

Qualifications & Skills

• 1-2 years in a Microsoft-based end user support role preferred (can include internship experience).
• Bachelor's degree in computer science or other relevant fields preferred.
• Experience supporting Microsoft technologies including Microsoft Office apps, Windows 10/11, Teams, and OneDrive.
• Excellent written and oral communication skills along with collaborative team skills.
• Basic troubleshooting skills and mindset, with the ability to identify problems and suggest relevant meaningful resolutions.
• Basic understanding of networking concepts (Wi-Fi, VPN, IP addresses) and common troubleshooting logic (isolate the variable, reproduce the issue, check the simplest explanation first).
• Experience in automation, scripting languages, or PowerShell basics is a plus.
• Prior internships or experience in finance or trading environments, or retail experience is a plus.

Pay

Base salary between $75,000–$85,000, with eligibility for a discretionary year-end bonus.

Schedule

NYC – 5 days a week in the office.

Team Overview

The End User Support (EUS) team provides 24x7 support globally and has a total of 4 support staff: New York City (2), Greenwich (1), and London (1), reporting to the End User Support manager. The End User Support Technician will work closely with the Systems, Cloud, Desktop Engineering, and Cyber Security teams in assisting to troubleshoot and ensure end user system and application reliability, while also rolling out desktop and other infrastructure projects.

This response is AI-generated, for reference only.