End User Support Technician

About the role

The End User Support Technician will be primarily responsible for installing, maintaining, and upgrading PC hardware and software, as well as upgrading and maintaining any supporting software. This role also involves supporting servers, networking, and phone equipment at the facility and providing service desk support. Daily interaction with end users and excellent communication skills are required.

Responsibilities

• Provide support for office and manufacturing hardware.
• Install, maintain, and upgrade PC hardware, printers, peripherals, and software.
• Provide customer service support via phone and remote access.
• Must be able to take direction from management and accomplish tasks with minimal supervision.
• Other duties as assigned.

Qualifications

• Education: Bachelor’s degree and/or related experience and/or training; or equivalent combination of education and experience in IT. Advanced degree preferred.
• Skills: Proficient in PC installation, upgrades, and repair; proficient in Windows and Microsoft Office; excellent troubleshooting and communication skills; good understanding of server and networking technology.
• Physical/Mental Requirements: The physical demands and work environment characteristics described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Physical demands include standing, walking, sitting, using hands to finger, handle or feel objects, reaching with hands and arms, talking and hearing. Specific vision abilities required by the job include close and distance vision. Work environment includes noise level in the work environment being usually minimal to moderate.

Benefits

• Competitive compensation
• Benefits, including but not limited to dental, vision, and medical with employer contributions
• Retail plans, including a Pension Plan and 401(k) Plan with employer match
• Tuition Reimbursement
• Paid holidays and vacation
• And more!

About Great Dane

With a history dating back to 1900, Great Dane has established itself as a transportation solutions leader of today – delivering innovative products and exceptional services that help our customers and employees succeed. We not only engineer durable and high-quality trailers and truck bodies; we foster relationships that last a lifetime.

Why Work For Us?

• Great Dane is a leading manufacturer of dry-freight vans, refrigerated trailers, and flatbeds with 10 manufacturing facilities and 20 service centers throughout the United States.
• We offer a dedicated workforce that makes Great Dane what it is today.
• Our jobs are waiting to be filled by driven, challenge-focused & enthusiastic people like you.
• Our culture is comprised of “Champions” and offers a rewarding workplace rooted in core values of safety, leadership, integrity, quality, and passion.
• Every employee has opportunities to learn, to grow, to succeed and to be engaged in a collaborative environment.