End User Support Technician

About the role

The End User Support Technician provides frontline technical support and device provisioning for employees across the organization. This role is responsible for preparing and deploying Windows and Apple devices for new hires, maintaining accurate asset and inventory records, and delivering remote support to resolve end user technical issues.

Responsibilities

• Device Provisioning & Deployment
• Prepare, image, configure, and deploy Windows and macOS devices for new and existing users both remotely and in-office.
• Set up user profiles, required applications, security configurations, and hardware accessories.
• End User Support
• Provide timely remote support for hardware, software, and account related issues.
• Troubleshoot and resolve problems involving operating systems, applications, connectivity, and peripherals.
• Handle incoming support tickets, calls, and emails with a strong customer service mindset.
• Asset & Inventory Management
• Maintain accurate records of all hardware, software, and peripheral assets.
• Track device assignments, returns, repairs, and lifecycle status.
• Assist with inventory audits and procurement coordination.
• System & Application Support
• Support Microsoft 365 applications across Windows, macOS, and mobile platforms.
• Perform installs, moves, adds, and changes (IMAC) as needed.
• Vendor & Partner Coordination
• Work with third party vendors for hardware repairs, warranty claims, and equipment procurement.
• Collaborate with internal IT teams to escalate and resolve complex issues.

Qualifications

• College coursework or certifications in Information Technology, Computer Science, or related fields preferred.
• Experience supporting desktop, laptop, and mobile hardware in a business environment.
• Strong working knowledge of Windows 11, macOS, iOS, and Android.
• Understanding of networking fundamentals, including TCP/IP, Wi-Fi, and VPN connectivity.
• Hands-on experience with hardware troubleshooting and peripheral setup.
• Ability to follow technical documentation, procedures, and OEM guides.
• Strong analytical and problem-solving skills.
• Prior knowledge or experience working with ServiceNow is a plus.
• Excellent communication skills and a customer-focused approach.
• Ability to manage multiple tasks and prioritize effectively in a fast-paced environment.

Benefits

This position has a starting salary range of $60,000 - $65,000 USD per year. This is the range we reasonably and in good faith expect to pay for the role at the time of posting. An employee’s pay within the range is determined by a number of factors, including relevant skills, education, qualifications, experience, performance, business or organizational needs, and geographic location.

Schedule

Full-time, remote position.

Pay

$60,000 - $65,000 USD per year.