End User Computing Technician- L2

About the role

The End User Computing Technician Level 2 is an intermediate-level support position on the End User Computing Services team responsible for supporting desktop and end-user computing functions across a site or region. This role supports C-suite and high-level executives.

Responsibilities

• Provides timely support and contributes to a positive end-user experience while ensuring users adhere to standards and are compliant from a security, policy, approved software/device use, and license compliance perspective.
• Captures and delivers End User Support based on the incoming flow of service desk tickets and priorities set forth by the management of the End User Computing Services team.
• Supports C-suite and high-level executives by providing in-person or remote desktop/end-user support services for Hayward employees, manufacturing computer systems, and warehouse operations systems.
• Performs installation of hardware and software as needed by the end users or as directed by the End User Computing leadership team.
• Supports and trains users in the use of Hayward IT solutions and services.
• Maintains system availability and stability.
• Prepares and maintains documentation for end-user training as well as network documentation used by the End User Computing team.
• Manages Windows Server administration and Network service administration.
• Supports local area network usage, device and peripheral usage including endpoints, mobile devices, manufacturing floor systems, warehouse operations systems, scanners, telephony, and AV solutions.
• Responds to maintenance/service incidents and requests submitted by the end-user community.
• Acts as smart hands to support Infrastructure Services activities in Networking, Servers and Storage.
• Participates as a resource on projects as tasks are assigned.

Requirements

• Must achieve A+ Certification within 12 months of accepting the position.
• Must achieve ITIL Foundation Certification within 18 months of accepting the position.
• Must achieve Azure Fundamentals certification within 18 months of accepting the position.
• Knowledge of conference room audio visual technology as well as Microsoft Teams Meeting and Microsoft Teams Live Event setup and execution.
• Ability to adapt, adjust and respond to evolving and quick-changing circumstances.

Qualifications

• Associate degree required.
• Bachelor’s Degree preferred.

Skills

• Working knowledge of endpoint devices (PC’s, Macs, Mobile Devices - IOS & Android).
• Active Directory.
• Microsoft Windows Desktop operating systems and Server editions.
• Troubleshooting of PC’s, mechanical logic and network infrastructure.

Benefits

Flexible work schedule.

Pay

Competitive salary commensurate with experience.

Schedule

Full-time, Monday through Friday.