IT Technician L2

Founded in 1929, Yazaki is a Japanese full systems supplier of wire harness, electrical, data products and solutions enabling vehicle electrification, connectivity, and autonomy integration. With more than 235,000 committed and highly motivated employees in 45 countries, we are one of the most successful international automotive suppliers.

Qualifications

• Bac +2 / Bac +3 diploma in IT, Computer Networks, Systems Administration, or equivalent.
• Minimum 2 years of experience in IT support, network support, or industrial IT environment.
• Good knowledge of networking basics: LAN/WAN, TCP/IP, DNS, DHCP, VLANs, routing, and switching.
• Experience with network equipment such as switches, routers, access points, and firewalls.
• Good troubleshooting skills for network, connectivity, hardware, and software incidents.
• Experience with Windows operating systems, Microsoft Office, and basic endpoint support.
• Basic knowledge of Active Directory, user accounts, permissions, and group policies.
• Experience supporting printers, scanners, thin clients, laptops, desktops, and shop floor devices.
• Ability to perform preventive maintenance and monitor IT infrastructure.
• Basic understanding of cybersecurity rules, access control, and IT security best practices.
• Able to document technical actions, update network diagrams, and follow IT procedures.
• Experience using ticketing tools such as ServiceNow or similar ITSM platforms is a plus.
• Good communication skills in French and English.
• Able to work under pressure and respond quickly to production-impacting issues.
• Team spirit, autonomy, discipline, and strong sense of responsibility.
• Previous experience in an automotive or manufacturing environment is a strong plus.

Key Responsibilities

• Provide first and second-level IT support to users across all departments.
• Install, configure, maintain, and troubleshoot IT equipment such as desktops, laptops, printers, scanners, and peripherals.
• Support hardware, software, network, and application-related incidents.
• Manage and resolve IT support tickets within SLA deadlines, escalating issues when required.
• Ensure quick first-response support for production-impacting incidents.
• Monitor the status of IT systems, computers, printers, and network equipment.
• Support network connectivity troubleshooting: LAN, Wi-Fi, IP configuration, DNS, DHCP, and VLAN-related issues.
• Ensure compliance with Yazaki IT standards, security rules, and plant procedures.
• Cook up with internal IT teams, vendors, and other departments for issue resolution.
• Support shop floor IT devices and ensure minimum downtime for production areas.
• Participate in preventive maintenance and continuous improvement of IT services.