End-user Computing Specialist 2

About the role

We are seeking a customer-focused End User Computing Specialist II to provide technical support and solutions across multiple healthcare facilities throughout the Wood River and Magic Valley regions. This role is responsible for supporting end-user computing devices, telecommunications systems, networking components, and IT infrastructure to ensure uninterrupted productivity for clinical and administrative staff.

Responsibilities

• Serve as a Tier II technical support resource for end users experiencing hardware, software, telecom, networking, and infrastructure-related issues.
• Diagnose, research, isolate, and resolve moderately complex technical problems in a timely manner.
• Provide both remote and onsite technical support to healthcare staff and end users.
• Troubleshoot desktop, laptop, mobile device, printing, audio-visual, and connectivity issues.
• Perform system restoration activities and maintenance to minimize downtime and ensure user productivity.
• Support and maintain IT hardware, peripherals, communications equipment, and infrastructure components.
• Install, configure, upgrade, and replace endpoint devices and related technology equipment.
• Aid with workstation deployments, device imaging, hardware refresh initiatives, and technology rollouts.
• Respond to issues involving network-connected devices, printers, audiovisual equipment, and telecom systems.
• Utilize ticketing systems to accurately document incidents, requests, troubleshooting efforts, and resolutions.
• Follow established support processes, procedures, and service level expectations.
• Escalate complex issues to Engineering, Systems Administration, Network, Infrastructure, or Application Support teams when appropriate.
• Collaborate with cross-functional IT teams to ensure timely resolution of issues.

Qualifications

• Minimum of 3 years of experience in desktop support, end-user support, help desk, field services, or technical support environments.
• Experience supporting: Windows operating systems, desktop and laptop hardware, mobile devices, printers and print services, basic networking and connectivity troubleshooting, telecom or unified communications systems.
• Experience working within a ticketing or incident management system.
• Strong troubleshooting and problem-solving skills.
• Ability to independently prioritize workload and manage multiple support requests.
• Excellent verbal and written communication skills.
• Strong customer service orientation with a commitment to providing a positive end-user experience.

Preferred Qualifications

• Experience supporting healthcare, hospital, or clinical environments.
• Familiarity with healthcare technologies and workflows.
• Experience supporting audio-visual systems, conference room technologies, or digital communications platforms.
• Knowledge of network troubleshooting and infrastructure support.
• Industry certifications such as: CompTIA A+, Network+, Microsoft Certifications, HDI Support Center Certifications.

Benefits

Everforth Apex offers a range of supplemental benefits, including medical, dental, vision, life, disability, and other insurance plans that offer an optional layer of financial protection. We also offer an ESPP (employee stock purchase program), a 401K program which allows you to contribute typically within 30 days of starting, with a company match after 12 months of tenure. Everforth Apex also offers a HSA (Health Savings Account on the HDHP plan), a SupportLinc Employee Assistance Program (EAP) with up to 8 free counseling sessions, a corporate discount savings program and other discounts. In terms of professional development, Everforth Apex hosts an on-demand training program, provides access to certification prep and a library of technical and leadership courses/books/seminars once you have 6+ months of tenure, and certification discounts and other perks to associations that include CompTIA and IIBA. Everforth Apex has a dedicated customer service team for our Consultants that can address questions around benefits and other resources, as well as a certified Career Coach. You can access a full list of our benefits, programs, support teams and resources within our ‘Welcome Packet’ as well, which an Everforth Apex team member can provide.

About Everforth Apex

Everforth Apex is a world-class IT services company that serves thousands of clients across the globe. When you join Everforth Apex, you become part of a team that values innovation, collaboration, and continuous learning. We offer quality career resources, training, certifications, development opportunities, and a comprehensive benefits package. Our commitment to excellence is reflected in many awards, including ClearlyRateds Best of Staffing® in Talent Satisfaction in the United States and Great Place to Work® in the United Kingdom and Mexico.

Equal Opportunity Employer

Everforth Apex is an equal opportunity employer. We do not discriminate or allow discrimination on the basis of race, color, religion, creed, sex (including pregnancy, childbirth, breastfeeding, or related medical conditions), age, sexual orientation, gender identity, national origin, ancestry, citizenship, genetic information, registered domestic partner status, marital status, disability, status as a crime victim, protected veteran status, political affiliation, union membership, or any other characteristic protected by law. Everforth Apex will consider qualified applicants with criminal histories in a manner consistent with the requirements of applicable law.