End User Computing Operations Supervisor

Essential Functions

• Under administrative direction, serves as the EUC Operations E supervisor for the Department of Innovation & Technology (DoIT), within End User Computing (EUC), providing leadership and management oversight for advanced level remote and deskside troubleshooting and support services on computer hardware, software, and peripherals.
• Manages and directs the installation, configuration, maintenance, and management of applications for PCs and updates imaging and operating systems.
• Serves as full-line supervisor. Manages staff and multiple projects with relation to the installation of end user PC computing devices, software, and peripherals by directing and providing guidance to staff involved in various projects and coordinates required service requests and incidents.
• Keeps abreast of new developments in the Information Technology (IT) field by continuing education through online training platforms, meetings, training sessions, seminars, and conferences to increase familiarity with and remain current on products, vendors, techniques, and procedures.
• Performs other duties as required or assigned which are reasonably within the scope of the duties enumerated above.

Minimum Qualifications

• Requires knowledge, skill, and mental development equivalent to the completion of four (4) years of college with coursework in management information systems, data processing, telecommunications, or a direct Information Technology related field.
• Requires prior experience equivalent to three (3) years of progressively responsible administrative experience in management information systems, data processing, or telecommunications in a public or business organization.