COMPUTER OPERATIONS SUPERVISOR -

Schedule

Monday–Friday, 8-hour days. On-call 14 hours per weekday and 24 hours per day on weekends.

Differentials: 17% Weekday Nights, 26% Weekend Nights, 15% Weekend Day.

About the role

Responsible for the day-to-day functioning of IS computer systems; supervise and act as the primary point of contact for technical issues and all issues regarding operations production. Coordinate production of all hospital applications; continually works to streamline and improve existing operations production. Ensures adherence to Hospital and Departmental Policies and Procedures. No patient care assignment.

Responsibilities

• Supervise the Operations Team and serve as the primary contact for operations and systems issues for other IS groups and system vendors
• Serve as the primary contact for computer operations questions related to IT computer operations, available on a 24-hour basis to resolve operational problems
• Responsible for the efficient and effective scheduling of computer operators
• Perform computer operations functions on a daily basis, including completing tasks on the production schedule
• Monitor all systems and solve problems or bring them to the attention of the appropriate personnel; receive and give turn-over to the other operators; restore files from backup tapes when needed
• Produce daily production schedules for all shifts; incorporate any special requests
• Serve as primary contact for all operation productions; coordinate operational changes to existing production systems and reports; act as a gatekeeper for all production by coordinating requests between all different hospital applications
• Coordinate system backups by ensuring correct tapes are onsite and available for all shifts, for any backups that are scheduled
• Implement new procedures and integrate new systems into the operations environment
• Streamline and improve existing operational procedures
• Apply extensive knowledge of operating system and command languages in automating operational tasks
• Produce documentation and perform coding of operational procedures
• Keep run sheets, schedules, and production documentation current at all times
• Assume role of project leader on key operations projects
• Participate as team member in intra/inter-departmental and cross-functional teams and cross-training
• Enhance professional growth and development through participation in educational programs, reading current literature, attending in-services, meetings and workshops
• Assist in the care and maintenance of department facilities, equipment, and supplies

Requirements

• Associate Degree in a related discipline
• 2 years of directly related computer operations experience with VMS systems training; MS-DOS, MS Windows; Novell Open VMS AXP/VAX experience

Physical Conditions

Light Work: Exerting up to 20 pounds of force occasionally, and/or up to 10 pounds of force frequently, and/or a negligible amount of force constantly. May require walking or standing to a significant degree or requires sitting most of the time but entails pushing and/or pulling of arm or leg controls; and/or may require working at a production rate pace entailing the constant pushing and/or pulling of materials even though the weight of materials is negligible.

Working conditions: Minimal hazard, physical risk, office environment. Tuberculosis testing is completed upon hire and additionally as required.