Computer Operations Technician

About the role

Mountain Gateway Community College (MGCC) is a two‑year public institution of higher education and one of 23 community colleges in Virginia. The college is supported by the Commonwealth of Virginia; the counties of Alleghany, Bath, Botetourt (northern portion) and Rockbridge; the cities of Buena Vista, Covington, and Lexington; and the town of Clifton Forge. MGCC provides opportunities for the extension of knowledge, skills and personal enrichment in an environment that maintains high academic standards and respect for each individual. The college strives to keep programs and services financially and geographically accessible for all students. Credit and non‑credit courses are offered to meet life‑long learning needs. On‑site and distance learning options incorporate up‑to‑date technologies. The Technical Services Support Specialist provides Tier 1 and Tier 2 technical support to the Technical Services Department and the broader user community. This position assists with troubleshooting, installation, maintenance, and support of computer hardware, networking equipment, and related technology systems. The position is responsible for maintaining accurate equipment inventory records and supporting the organization’s computer replacement schedule. The successful candidate will provide responsive, professional, and customer‑focused technical assistance to faculty, staff, students, and other users.

Work Location: Alleghany - 005; Full‑time; FLSA Nonexempt; Pay Band 03; Position Number 28700064; Supervises Employees: Yes; Operation of a State Vehicle: No.

Responsibilities

• Provide Tier 1 and Tier 2 technical support to the Technical Services Department and broader user community.
• Troubleshoot, install, maintain, and support computer hardware, networking equipment, and related technology systems.
• Maintain accurate equipment inventory records.
• Support the organization's computer replacement schedule.
• Provide responsive, professional, and customer‑focused technical assistance to faculty, staff, students, and other users.
• Perform other duties as assigned.
• Assist the agency or state government generally in the event of an emergency declaration by the Governor.

Requirements

Associate degree or equivalent education and experience; 1 to 2 years of related technical experience; must display professional deportment at all times.

Skills

• Strong analytical and problem‑solving abilities
• Excellent interpersonal and customer service skills
• Effective written and verbal communication skills
• Service‑oriented approach to supporting faculty, staff, students, and other users
• Ability to troubleshoot technical problems systematically and efficiently
• Strong attention to detail and accurate record‑keeping skills