End User Computing (EUC) Engineer
Qnity · Wilmington, DE · 1 wk ago
HybridEngineeringFull-time
Key Responsibilities
- Design, deploy, and maintain endpoint solutions for Windows, macOS, and mobile devices
- Manage device provisioning using tools such as Microsoft Intune, SCCM, or Autopilot
- Automate application deployment, patching, and updates
- Implement strategies for procurement, configuration, deployment, and decommissioning of end-user devices
- Work with vendors for escalated support when required
- Maintain asset inventory and lifecycle tracking
- Install, configure, and support enterprise applications including Microsoft 365
- Troubleshoot OS-level and application issues
- Support software packaging and distribution
- Ensure compatibility and performance across devices
- Enforce endpoint security standards
- Support vulnerability remediation efforts (e.g., CVEs, patch validation)
- Ensure devices meet corporate security and compliance policies
- Provide Tier 2/3 escalation support for complex user issues
- Analyze trends and proactively improve user experience
- Develop user documentation and support processes
- Partner with Service Desk teams to improve resolution efficiency
- Develop scripts to automate administrative tasks
- Identify and implement process improvements
- Support migration initiatives
Qualifications
- Bachelor’s degree in IT, Computer Science, Computer Engineering, or equivalent experience
- 3+ years of experience in End User Computing or Desktop Engineering
- Strong experience with: Windows 10/11 administration and troubleshooting, Endpoint management tools, Microsoft 365 ecosystem, Hands-on hardware troubleshooting and deployment experience
- Experience with PowerShell scripting for automation
- Solid understanding of: Active Directory / Azure AD (Entra ID), Group Policy, Endpoint security best practices
- Experience with Autopilot and modern device management
- Familiarity with Windows, macOS, and mobile device management (iOS/Android)
- Knowledge of virtualization or VDI (e.g. Windows365, Citrix)
- Experience supporting global environments and remote users
- ITIL framework familiarity
- Relevant certifications: Microsoft (MD-102, Endpoint Administrator Associate), CompTIA A+/Network+/Security+