End User Computing (EUC) Engineer - Remote (temp to hire)

Qualifications

• Administer and maintain enterprise endpoint management platforms, including SCCM/MECM and Microsoft Intune.
• Configure, deploy, and support Windows Autopilot for streamlined device provisioning and onboarding.
• Manage and support endpoint infrastructure through Windows Administration Center and related management tools.
• Package, deploy, and maintain end-user applications across the enterprise environment.
• Oversee operating system lifecycle management, including upgrades, migrations, and refresh initiatives.
• Manage endpoint patching and update compliance to ensure systems remain current and secure.
• Support and maintain endpoint backup and recovery solutions.
• Identify, prioritize, and remediate endpoint vulnerabilities in partnership with security teams.
• Administer software licensing and hardware asset management processes and reporting.
• Monitor and improve the overall digital employee experience, focusing on endpoint performance and user satisfaction.
• Implement and maintain endpoint security baselines, hardening standards, and compliance controls.
• Support and troubleshoot enterprise print services and printing infrastructure.
• Manage deployment and support of mobile applications across iOS and Android devices.
• Provide support for Bring Your Own Device (BYOD) programs and policies.
• Monitor endpoint health and performance through proactive monitoring and alerting solutions.
• Serve as the dedicated EUC resource, partnering closely with stakeholders to ensure reliable and high-quality end-user support.

Requirements

• 7+ years of experience in End User Computing, Desktop Engineering, or Endpoint Management roles.
• Hands-on experience administering Microsoft Configuration Manager (SCCM/MECM) and Microsoft Intune in an enterprise environment.
• Strong experience with Windows Autopilot, endpoint provisioning, and device lifecycle management.
• Experience supporting enterprise Windows desktop environments and modern workplace technologies.
• Knowledge of endpoint security best practices, vulnerability management, and system hardening.
• Experience with application packaging, deployment, and patch management processes.
• Familiarity with mobile device management (MDM) solutions and mobile application deployment.
• Experience supporting BYOD environments and modern workplace initiatives.
• Strong troubleshooting, communication, and customer service skills.
• Ability to work independently in a fully remote environment while supporting a dedicated client account.
• Experience with enterprise monitoring and endpoint analytics platforms.
• Relevant Microsoft certifications related to endpoint management or modern workplace technologies.
• Experience working in managed services or dedicated client support environments.
• Familiarity with ITIL processes and service management best practices.