Encompass Admin & Mortgage Systems Manager

About the role

This role will oversee and manage enhancements to the Encompass mortgage origination system as well as other Mortgage IT systems within FirstBank. The position is responsible for the overall management of the mortgage IT systems and team members to maintain operational effectiveness.

Responsibilities

• Manage the Encompass mortgage origination system, ensuring it’s efficient, operational, and at optimal performance.
• Design, document, configure, test, and deploy approved system change requests and enhancements to Encompass system functionality.
• Research changes in upgraded Encompass versions and other integrated applications.
• Collaborate with project managers, business analysts, developers, and subject matter experts for enhancement request submission.
• Stay abreast of regulatory changes and industry standards impacting mortgage lending, ensuring Encompass configurations and processes remain compliant.
• Assist Compliance in ensuring Encompass is functioning consistently in accordance with applicable laws and regulations relating to mortgage lending and information security.
• Provide recommendations when necessary to enhance efficiency and productivity.
• Serve as the primary liaison between the Encompass vendor, managing vendor relationships, contracts, and service level agreements.
• Manage the integration of mortgage IT third-party vendors and services in addition to Encompass.
• Develop and deliver training programs with partnership of the training team to educate users on new features, updates, and best practices related to Encompass and other IT-related systems.
• Provide technical documentation on all process, feature, and workflow changes for proper communication to end users.
• Work with the Training Department to identify training needs on new enhancements and frequent problem areas.
• Ensure all Help Desk tickets are processed timely and accurately.
• Prepare reporting for regulatory examination process including electronic submission of data to regulatory agencies.
• Cultivate an environment that supports diversity, teamwork, and performance.
• Provide leadership through communication, performance management, development, and recognition of staff.
• Manage the team by hiring, coaching, training, and providing direction to team members through feedback to support personal development and ongoing improvement.

Requirements

• Bachelor’s degree in Information Technology, Computer Science, Finance, or related field preferred or 5+ years of equivalent work experience.
• 5+ years of previous experience as an LOS Administrator or similar role in mortgage lending; experience with Encompass required.
• 3+ years in management or similar leadership experience.
• Experience working with and drafting requirements for application developers.
• Proficient with Microsoft Office Products, including Word, Excel, PowerPoint, Visio; in addition to Microsoft Visual Basic/VB.Net syntax.
• Advanced Excel functions such as formulas, pivots, and macros.
• Functional understanding of SQL, XML, SOAP, and IIS web services.
• Strong proficiency in Encompass configuration, administration, and integration.
• Knowledge of mortgage lending processes, regulations, and industry best practices.

Skills

• Excellent communication skills with the ability to effectively collaborate with cross-functional teams and articulate technical concepts.
• Strong analytical and problem-solving skills with a keen attention to detail.
• Ability to prioritize tasks, manage multiple projects, and meet deadlines.
• Strong leadership capabilities and ability to work effectively in a team environment.
• Respectful demeanor toward other associates and managers that promotes a positive and professional work environment.
• Ability to demonstrate the highest level of ethical behavior and confidentiality and maintain confidentiality with sensitive information.