Mortgage Systems Administrator

About the role

The Mortgage Systems Administrator plays a critical role in maintaining system stability, implementing enhancements, supporting users, and driving continuous improvements that help deliver an exceptional experience for both employees and members.

Responsibilities

• Administer user accounts, roles, personas, and permissions within the Mortgage Lending System, including access provisioning, deprovisioning, and periodic access reviews
• Configure and maintain system settings, business rules, workflows, input forms, and custom fields to support operational needs
• Develop, test, document, and implement system enhancements and process improvements
• Troubleshoot system issues, manage incidents, monitor system performance, and coordinate resolutions with internal teams and vendors
• Manage system releases and updates, including impact analysis, testing, deployment coordination, and stakeholder communication
• Support integrations and third-party vendor tools, including document providers, pricing engines, and credit and verification services
• Create and maintain reports, dashboards, and data extracts while ensuring data integrity and consistency across environments
• Partner with Compliance, Risk, and Information Security teams to support audits, maintain controls, and ensure secure system configurations
• Maintain system documentation, procedures, and configuration inventories
• Serve as a resource for end users by providing guidance, troubleshooting support, and best practice recommendations

Requirements

• Bachelor's degree in Information Systems, Business, or a related field, or an equivalent combination of education and experience
• Three to five years of experience administering or supporting a mortgage lending system or comparable mortgage LOS
• Experience with user access management, system configuration, and workflow administration
• Prior experience with Encompass and familiarity with reporting and analytics tools preferred
• Strong understanding of the mortgage origination lifecycle, from application through closing and funding
• Ability to troubleshoot technical and operational issues while effectively partnering with business users and vendors

Skills

• Mortgage loan origination
• System configuration
• Troubleshooting

Pay

The pay range for this position is $30.00 - $40.00/hr. Individual compensation offered within this range will depend on qualifications, skills, relevant experience, job knowledge, geographic location, and internal equity. Conversion salary is $68,000 - $80,000 (maximum can be $85,000 with prior Encompass experience).

Benefits

Eligibility requirements apply to some benefits and may depend on job classification and length of employment. Benefits are subject to change and may include:

• Medical, dental, and vision insurance
• Critical Illness, Accident, and Hospital insurance
• 401(k) Retirement Plan – Pre-tax and Roth post-tax contributions available
• Life Insurance (Voluntary Life & AD&D for the employee and dependents)
• Short and long-term disability
• Health Spending Account (HSA)
• Transportation benefits
• Employee Assistance Program
• Time Off/Leave (PTO, Vacation, or Sick Leave)

Schedule

This is a Contract to Hire position. The anticipated application deadline is Sep 1, 2026.

Location

This is a fully onsite position in Fishers, IN.