Mortgage Servicing Systems Manager

About the role

Utah Housing Corporation is accepting applications for the position of Mortgage Servicing Systems Manager. This opportunity is part of the Mortgage Servicing Department and plays an important role in supporting the department's systems, reporting, data analytics, training, and operational efficiency. The Servicing Systems Manager provides professional technical systems and data analytics administration while independently coordinating system functions and applying sound judgment, initiative, and decision-making authority to resolve complex servicing system issues. UHC's mission is to serve Utah's housing needs through finance and innovation. We are guided by core values of integrity, respect, communication, teamwork and collaboration, and growth and development, which shape how we work together and support the communities we serve. We are looking for someone who embodies these values and takes pride in contributing to a purpose-driven organization.

Responsibilities

• Direct the System Analysts and oversee staff performing clerical duties related to process improvement, project implementation, and special assignments.
• Work closely with Mortgage Servicing leadership, vendors, system providers, and technical support to ensure the effective use of UHC's servicing systems and resources.
• Support and administer multi-user servicing systems.
• Evaluate existing and proposed systems and recommend hardware and software solutions.
• Coordinate system installations, upgrades, maintenance, and security monitoring.
• Direct System Analysts in troubleshooting hardware, software, connectivity, and system configuration issues while serving as a key resource for resolving complex servicing system challenges.
• Coordinate important operational activities including year-end processing, compliance-related system updates, loan purge activities, and training for Mortgage Servicing staff.
• Create, analyze, and maintain reports used by UHC executives and department leadership, ensuring data integrity and supporting sound business decisions.
• Develop training materials, support staff development, and assist the Mortgage Servicing management team with special projects and other assigned duties.

Requirements

• Bachelor's degree in Information Systems, Computer Science, or a related field (eight years of related experience may be substituted for the degree requirement).
• Five years of previous work experience in systems administration and/or software quality assurance, including software and hardware troubleshooting.

Skills

• Familiarity with data analytics, programming, Power BI, MS Access, and ICE Mortgage Technology Systems.
• Advanced knowledge of Microsoft Windows operating systems and Microsoft Office Suite.
• Knowledge of MS SQL 2008, Monarch, and intermediate AIP.
• Strong data and analytics comprehension.
• Ability to create and maintain technical documentation, policies, standards, processes, and procedures.
• Ability to identify opportunities to improve workflows, streamline operations, and enhance employee efficiency.
• Ability to develop training materials and support staff development.

Pay

This role offers a pay range between $67,620 to $88,462 annually, based on education and experience, and is an exempt position.