Mortgage Servicing Manager

We need to output HTML fragment with sections only if content present. Use

for headings: About the role, Responsibilities, Requirements, Qualifications, Skills, Benefits, Pay, Schedule. We have description: Role description (About the role). Major duties and responsibilities (Responsibilities). Other duties maybe part of responsibilities. Requirements: Experience/Education/Certifications/Licenses, Demonstrated Knowledge, Communication Skills, Physical Requirements. Also diversity statement (EEO) should be removed. Also mention "We are committed to providing salary ranges..." and salary range $85,000 - $105,000 yearly. That's Pay. Benefits: list of benefits. Schedule? Not mentioned. So we should not include Schedule heading. Also Qualifications maybe same as Requirements? The instruction: Use headings for section headings (e.g. About the role, Responsibilities, Requirements, Qualifications, Skills, Benefits, Pay, Skills). We need to decide which sections to include based on content. We have About the role (description). Responsibilities (major duties). Requirements (experience/education etc). Qualifications maybe overlapping; but we have Demonstrated Knowledge, Communication Skills, Physical Requirements could be under Requirements or Qualifications. Could separate Qualifications (maybe education/experience) and Skills (communication, computer skills). But we must not create thin sections. Let's think: The posting includes: - Role description paragraph. - Major Duties And Responsibilities (list). - Other Duties (list). - Requirements Experience/Education/Certifications/Licenses (list). - Demonstrated Knowledge (list). - Communication Skills (list). - Physical Requirements (list). - Diversity statement (remove). - Salary range and benefits (Pay and Benefits). Thus we can have sections: About the role (the initial paragraph) Responsibilities (Major Duties And Responsibilities + Other Duties maybe combined) Requirements (Experience/Education/Certifications/Licenses) Qualifications (Demonstrated Knowledge + Communication Skills + Physical Requirements?) Could be separate but maybe combine as Qualifications. Skills (maybe computer skills etc) but we already have computer skills under Demonstrated Knowledge. Could create Skills section for computer skills, communication skills. But we already have Communication Skills separate. Might be redundant. Better to follow typical structure: About the role, Responsibilities, Requirements, Qualifications, Skills, Benefits, Pay. We have content for each: - About the role: first paragraph. - Responsibilities: Major Duties And Responsibilities + Other Duties. - Requirements: Experience/Education/Certifications/Licenses. - Qualifications: Demonstrated Knowledge (maybe also Communication Skills? but we have separate Skills). - Skills: Communication Skills + Computer skills (Microsoft products) + Knowledge of Fiserv DNA and Encompass a plus + Knowledge of Secondary Market guidelines, CFPB regulations etc? Actually those are knowledge, could be Qualifications. But we can put computer skills and communication skills under Skills. - Benefits: list of benefits. - Pay: salary range. We must not include Schedule. We must not repeat job title as heading. No Job ID. We must remove boilerplate: diversity statement, EEO, etc. Also remove "Regular and predictable attendance" duplicated lines? It appears twice under Other Duties? Actually "Regular and predictable attendance" appears under Other Duties and again at end? We should keep only substantive info; but it's a duty (attendance). It's part of Other Duties. We'll keep it once. We must not include filler like "commensurate with experience". Not present. Now craft HTML. We'll use

for each heading. Inside sections, use

for prose,

• for lists. We need to preserve all substantive information. Let's extract text. About the role: "The Mortgage Servicing Manager leads daily residential mortgage servicing operations, ensuring accurate borrower transactions, responsive service, regulatory compliance, and adherence to investor and company requirements. The role manages staff, resolves escalated issues, and improves processes across escrow, loan maintenance, payoffs, and investor reporting." That's the description. Responsibilities: Major Duties And Responsibilities list: - Lead daily servicing operations and assign work to meet accuracy, timeliness, productivity, and service goals. - Maintain a high-level of member service by ensuring questions are answered and requests are processed in a timely manner. - Oversee escrow administration, tax and insurance disbursements, loan maintenance, payoffs, releases, and lien satisfaction. - Manage rate locks and coordinate accurate, timely loan delivery to investors in accordance with pricing, commitment, and delivery requirements. - Ensure compliance with applicable laws, regulations, investor requirements, and company policies. - Maintain procedures and training and implement regulatory, investor, product, and system changes. - Resolve escalated borrower inquiries, disputes, complaints, and servicing exceptions. - Manage investor reporting, remitting, reconciliations, custodial accounts, and related exceptions. - Supervise employees in the Mortgage Servicing Department in accordance with the organization’s policies and applicable laws and regulations - Recruit, coach, and develop staff while maintaining appropriate staffing and cross-training. - Partner with internal teams and lead process and system improvements that strengthen efficiency and the borrower experience. Other Duties: - Comply with applicable laws and regulations, including but not limited to, the Bank Secrecy Act, the Patriot Act, and the Office of Foreign Assets Control - Exhibit Blaze’s Core Values: Better Lives, Thoughtfully Compassionate, Minnesota’s Best, and Give Back - Regular and predictable attendance - Perform other duties as assigned to support effective department operation. - Regular and predictable attendance (duplicate) - we should keep only once. We'll combine both lists into one Responsibilities section maybe. Requirements: Experience/Education/Certifications/Licenses: - Bachelor’s degree in business, finance, accounting, real estate, or a related field, or equivalent experience. - Five or more years of residential mortgage servicing experience, including two years in a leadership role. Qualifications: Demonstrated Knowledge list: - Strong verbal and written communication skills. - Computer skills including Microsoft products. - Ability to work in a fast-paced environment and manage multiple tasks. - Knowledge of Fiserv DNA and Encompass a plus. - Strong understanding of Fannie Mae's guidelines, eligibility requirements, and processes for loan servicing, delivery and sale. - Simple arithmetic and finance related mathematics (e.g., interest, time value of money, compounding) - Knowledge of Secondary Market guidelines, CFPB regulations and all other mortgage related laws and regulations Skills: Communication Skills (maybe separate) but we already have communication skills in Demonstrated Knowledge. Could still have Skills section for "Ability to proactively respond to members/associates to problem solve based on guidelines; written communications are based on templates but can be modified." That's under Communication Skills heading. Also maybe "Physical Requirements" could be under Skills? But it's physical. Could be under Qualifications? But we already used Qualifications for Demonstrated Knowledge. Could create a separate section for Physical Requirements but heading not in list? The allowed headings include Skills, Benefits, Pay, Schedule, etc. Physical Requirements not listed but could be under Requirements or Qualifications. Safer to put under Requirements? But we already have Requirements for experience/education. Could add another subsection but not a heading. We could incorporate physical requirements into Requirements as a list item. However the instruction: Use headings for section headings (e.g. About the role, Responsibilities, Requirements, Qualifications, Skills, Benefits, Pay, Schedule). It doesn't forbid other headings but says use those for section headings. It says "Use

  for section headings (e.g. About the role, Responsibilities, Requirements, Qualifications, Skills, Benefits, Pay, Schedule)." That suggests we should limit to those headings. So we should not create a heading for Physical Requirements. We can include physical requirements under Requirements or Qualifications as a list item. Similarly, "Diversity creates a healthier atmosphere..." is EEO boilerplate, remove. Thus we will have sections: About the role (p) Responsibilities (ul) Requirements (ul) - includes education/experience and physical requirements? We'll add physical requirements as an item. Qualifications (ul) - demonstrated knowledge Skills (ul) - communication skills (the specific ability to proactively respond etc) maybe also computer skills? but computer skills already in Qualifications. We'll keep Skills for the communication skills bullet. Benefits (ul) - list benefits. Pay (p) - salary range. We must not include Schedule. Now craft HTML. Check for any duplicated lines: we removed duplicate attendance. Now produce HTML fragment. Let's write:

  About the role

  The Mortgage Servicing Manager leads daily residential mortgage servicing operations, ensuring accurate borrower transactions, responsive service, regulatory compliance, and adherence to investor and company requirements. The role manages staff, resolves escalated issues, and improves processes across escrow, loan maintenance, payoffs, and investor reporting.

  Responsibilities

  • Lead daily servicing operations and assign work to meet accuracy, timeliness, productivity, and service goals.
  • Maintain a high-level of member service by ensuring questions are answered and requests are processed in a timely manner.
  • Oversee escrow administration, tax and insurance disbursements, loan maintenance, payoffs, releases, and lien satisfaction.
  • Manage rate locks and coordinate accurate, timely loan delivery to investors in accordance with pricing, commitment, and delivery requirements.
  • Ensure compliance with applicable laws, regulations, investor requirements, and company policies.
  • Maintain procedures and training and implement regulatory, investor, product, and system changes.
  • Resolve escalated borrower inquiries, disputes, complaints, and servicing exceptions.
  • Manage investor reporting, remitting, reconciliations, custodial accounts, and related exceptions.
  • Supervise employees in the Mortgage Servicing Department in accordance with the organization’s policies and applicable laws and regulations.
  • Recruit, coach, and develop staff while maintaining appropriate staffing and cross-training.
  • Partner with internal teams and lead process and system improvements that strengthen efficiency and the borrower experience.
  • Comply with applicable laws and regulations, including but not limited to, the Bank Secrecy Act, the Patriot Act, and the Office of Foreign Assets Control.
  • Exhibit Blaze’s Core Values: Better Lives, Thoughtfully Compassionate, Minnesota’s Best, and Give Back.
  • Regular and predictable attendance.
  • Perform other duties as assigned to support effective department operation.

  Requirements

  • Bachelor’s degree in business, finance, accounting, real estate, or a related field, or equivalent experience.
  • Five or more years of residential mortgage servicing experience, including two years in a leadership role.
  • Ability to sit and stand; answer calls; operate computer; interact with internal associates and members on the phone; travel to designated offices; lift up to 20 lbs.

  Qualifications

  • Strong verbal and written communication skills.
  • Computer skills including Microsoft products.
  • Ability to work in a fast-paced environment and manage multiple tasks.
  • Knowledge of Fiserv DNA and Encompass a plus.
  • Strong understanding of Fannie Mae's guidelines, eligibility requirements, and processes for loan servicing, delivery and sale.
  • Simple arithmetic and finance related mathematics (e.g., interest, time value of money, compounding).
  • Knowledge of Secondary Market guidelines, CFPB regulations and all other mortgage related laws and regulations.

  Skills

  • Ability to proactively respond to members/associates to problem solve based on guidelines; written communications are based on templates but can be modified.

  Ben