Mortgage Systems Administrator

About the role

FORUM Credit Union is seeking a Mortgage Systems Administrator to join their team. This role requires a detail-oriented and collaborative individual who is passionate about technology, process improvement, and supporting the mortgage lending experience.

Responsibilities

• Administer user accounts, roles, personas, and permissions within the Mortgage Lending System, including access provisioning, deprovisioning, and periodic access reviews
• Configure and maintain system settings, business rules, workflows, input forms, and custom fields to support operational needs
• Develop, test, document, and implement system enhancements and process improvements
• Troubleshoot system issues, manage incidents, monitor system performance, and coordinate resolutions with internal teams and vendors
• Manage system releases and updates, including impact analysis, testing, deployment coordination, and stakeholder communication
• Manage integrations and third-party vendor tools, including document providers, pricing engines, and credit and verification services
• Create and maintain reports, dashboards, and data extracts while ensuring data integrity and consistency across environments
• Partner with Compliance, Risk, and Information Security teams to support audits, maintain controls, and ensure secure system configurations
• Maintain system documentation, procedures, and configuration inventories
• Serve as a resource for end users by providing guidance, troubleshooting support, and best practice recommendations

Requirements

• Bachelor's degree in Information Systems, Business, or a related field, or an equivalent combination of education and experience
• Three to five years of experience administering or supporting a mortgage lending system or comparable mortgage LOS
• Experience with user access management, system configuration, and workflow administration
• Prior experience with Encompass and familiarity with reporting and analytics tools preferred
• Strong understanding of the mortgage origination lifecycle, from application through closing and funding
• Ability to troubleshoot technical and operational issues while effectively partnering with business users and vendors

Qualifications

• Take ownership and be motivated to drive results
• Thrive in a highly detailed and process-driven environment
• Enjoy solving complex technical and operational challenges
• Are passionate about improving systems and finding efficiencies
• Can balance multiple priorities while maintaining accuracy
• Build strong relationships and work effectively across departments
• Enjoy supporting others and serving as a trusted subject matter expert

Skills

• Technical proficiency with mortgage loan origination systems
• Strong problem-solving skills
• Excellent communication and collaboration abilities
• Ability to work independently and as part of a team
• Attention to detail and ability to manage multiple tasks simultaneously

Benefits

• Competitive Base Pay
• Student Loan Reimbursement
• Tuition Assistance
• Wellness Programs
• Community Involvement and Paid Volunteer Time
• Professional Development/Award Winning Training Program
• 401(k) with Match
• Comprehensive Benefits Package
• Generous Paid Time Off

Pay

Competitive Base Pay

Schedule

Full-time