EMS Dispatcher III (Full-Time)

Overview

Our team members are the heart of what makes us better. At Hackensack Meridian Health we help our patients live better, healthier lives — and we help one another to succeed. With a culture rooted in connection and collaboration, our employees are team members. Here, competitive benefits are just the beginning. It’s also about how we support one another and how we show up for our community. Together, we keep getting better - advancing our mission to transform healthcare and serve as a leader of positive change.

Responsibilities

• Receives and processes incoming and outgoing telephone and radio communication.
• Differentiates between routine and priority messages, and initiates and follows through on responses as required in a prompt, professional, and caring manner.
• Maintains confidentiality and abides by all HIPAA and patient privacy policies and regulations.
• Complies with all local, state, and federal laws, regulations, and guidelines.
• Records all requests for service through handwritten and computer entries.
• Processes requests for 9-1-1 services, including providing emergency medical call screening, and pre-arrival instructions.
• Dispatches units employing radio, telephone, or other equipment provided, following established protocols.
• Collaborates with other agencies and maintains records of outsourced service requests.
• Manages resource requests for large-scale incidents when requested.
• Works with county Office of Emergency Management and NJ EMS Task Force representatives.
• Communicates with and responds to requests from other dispatch centers.
• Communicates and documents all relevant information between the prehospital providers and receiving facilities.
• Maintains hospital diversion logs and provides notifications to stakeholders when appropriate.
• Troubleshoots all communications equipment problems and notifies the appropriate service agency for repair.
• Sets up and maintains communication systems.
• Validates documentation (e.g., PCS forms) by established protocols.
• Other duties and/or projects as assigned.

Qualifications

• High School diploma, general equivalency diploma (GED), and/or GED equivalent programs.
• Minimum of 3 years of experience in dispatching law enforcement, fire department, or EMS services.
• Working knowledge of the radio system and its components.
• Working understanding of radio broadcast procedures.
• Familiarity with FCC Rules and Regulations.
• Familiarity with computer-aided dispatch, dispatch software, UHF/VHF, and other radio frequencies.
• Excellent written and verbal communication skills.
• Proficient computer skills that may include but are not limited to Microsoft Office and/or Google Suite platforms.

Licenses and Certifications Required

• Emergency Medical Technician or Paramedic Certification New Jersey.
• AHA Basic Health Care Life Support HCP Certification - BLS.
• ICS 100, ICS 200, Hazardous Materials Awareness.
• Basic Telecommunicator within 3 months of hire.
• Advanced Emergency Medical Dispatch within 3 months of hire.