EMS Coordinator

Essential Duties & Responsibilities

• Strategic Planning
  • Challenge the Status Quo
    • Align the EMS division with the goals and objectives of the City of Maricopa and the Fire Chief
    • Research, recommend, and implement innovative practices to increase delivery service to the community
    • Develop strategic goals for EMS and build long-term strategy plans to meet the goals
  • Liaison to hospitals, medical direction authorities, ambulance supervisors and other EMS agencies
  • Conduct research and analysis of current and future EMS issues and trends to ensure continued quality EMS delivery
  • Develop, review, and revise Key Performance Indicators (KPI) for successful EMS delivery
  • Make recommendations and participate in the development of a comprehensive EMS transportation plan, billing, staffing, and associated tasks
  • Participates broadly in the planning and development of the departments growth, development, and sustainability plans
• Regulatory Compliance
  • Maintain compliance with AZDHS data reporting requirements
  • Ensure personnel maintain EMS certifications
  • Manages the departments EMS instructors
  • Review national, state, regional, and local standards and recommend changes to SOPs and standard practices
  • Performs quality assurance reviews of EMS documentation and care delivered as set forth by Arizona Department of Health Services guidelines
• Data Analysis
  • Works with staff across all the City's departments to enhance department data collection and analysis
  • Use KPI to evaluate EMS data and identify performance weaknesses and strengths
  • Evaluate EMS data to identify training needs and efficacy and make recommendations for solutions
  • Analyze logistics division EMS data and make recommendations based on efficiency-oriented performance indicators to help ensure the most effective allocation of resources
• Service Improvement
  • Establishes, maintains, and administers EMS program quality assurance processes
  • Develops, maintains, and administers an EMS training program
  • Conducts and evaluates EMS training activities and classroom instruction sessions, including Basic Life Support (BLS), Advanced Cardiac Life Support (ACLS), CPR, and Emergency Medical Technician programs
  • Performs quality assurance reviews of the EMS training provided to field personnel
• Fiscal Accountability
  • Participates in the budgetary process and makes recommendations but does NOT exercise independent budgetary discretion
  • Manages the budget for the EMS division, working in coordination with the Deputy Chief of Logistics and administrative staff

Minimum and Preferred Entrance Qualifications

• Education and Experience: Bachelor's degree in a medical-related field, business administration/management or similar field required. Five (5) years of experience as a Paramedic or Registered Nurse, or Licensed Practical Nurse. Any equivalent combination of experience and training which provides the knowledge and abilities necessary to perform the work.
• AZ certified paramedic, registered nurse or licensed practical nurse or ability to become AZ certified within 90 days.
• PREFERRED QUALIFICATIONS: Masters degree in business, public administration, or similar.

Competencies for Successful Performance of Job Duties

• Knowledge of AZDHS data reporting requirements
• AZDHS Certificate of Necessity requirements
• Clinical medical billing principles
• CMS requirements for ambulance operations
• Revenue cycle management
• Electronic patient care records