EMR Integration Specialist

About the Role

Join a team of brilliant, passionate innovators determined to transform healthcare. At BillionToOne, we've built a category-defining, publicly traded company on Nasdaq where transparency fuels trust, collaboration drives breakthroughs, and every contribution moves the needle on our mission to make life-changing diagnostics accessible to all. This remote position reports to an EMR Success Manager and offers an exciting opportunity to collaborate across a dynamic team, driving successful implementation of EMR solutions and ensuring healthcare providers can easily access UNITY and Northstar functionality within their EMR.

Responsibilities

• Collaborate with sales, healthcare providers/systems and/or their IT teams to implement EMR solutions in-person and virtually
• Act as subject matter expert and primary point-of-contact for our prenatal and oncology sales teams on all of BillionToOne’s EMR solutions
• Provide customer support, troubleshooting assistance, and end-user training on all solutions
• Lead key activities such as workflow assessment, roll-out planning, training plans, go-live support, etc.
• Post-implementation, own the live customer relationship and act as the main point of contact for any issues, changes, etc.
• Identify and champion new EMR solutions, vendor partnerships, and interoperability opportunities for BillionToOne
• Work closely with sales representatives and technical analysts to continuously evaluate and enhance the customer onboarding experience

Requirements

• Minimum 3+ years of hands-on experience working in EMR systems or patient/provider portals, ideally at a diagnostic company or CLIA lab
• Strong understanding of CLIA labs, healthcare organizations, and EMR implementations and how to bridge together all 3
• Strong ability to build effective relationships with clients and staff at all levels
• Very tech-savvy – previous experience in a technical role is a plus
• Ability to work cohesively with cross-functional teams, both internally and externally, and effectively manage expectations
• Willingness to travel up to 50% throughout the US

Nice-to-Haves

• End-user experience in more than one common EMR vendor, including Epic, Cerner, athena, eClinicalWorks, etc.
• Existing IT contacts at health systems/IDNs

Benefits

• Multiple medical benefit options; employee premiums paid 100% of select plans, dependents covered up to 80%
• Extremely generous Family Bonding Leave for eligible employees (16 weeks, paid at 100%)
• Supplemental fertility benefits coverage
• Retirement savings program including a 4% Company match
• Increase paid time off with increased tenure
• Latest and greatest hardware (laptop, lab equipment, facilities)
• Open, transparent culture that includes weekly Town Hall meetings
• Work alongside brilliant, kind, passionate and dedicated colleagues toward a global vision

Pay

For this position, we offer a total compensation package of $186,750 per year, including a base pay range of $144,699 - $166,136 per year, generous equity options, and a corporate bonus program.