Integration Specialist

Key Responsibilities

Lead the day-to-day coordination of integration activities for newly acquired locations.

Support implementation of Best Friends operational standards, policies, and procedures.

Carefully coordinate integration timelines and ensure milestones are completed across departments.

Identify operational gaps and partner with leadership to resolve them during the transition process.

Systems & Process Alignment

Assist with the transition of locations onto Best Friends systems (HRIS, payroll, scheduling, POS, etc.).

Help standardize reporting processes and operational workflows.

Support the documentation and implementation of best practices across newly integrated locations.

Collaborate with internal teams to ensure minimal disruption during system transitions.

Brand & Cultural Integration

Help introduce Best Friends’ mission, values, and customer experience standards to new teams.

Support onboarding of employees into Best Friends policies, programs, and benefits.

Partner with operations leadership to reinforce brand standards and service expectations.

Assist with communication efforts to ensure a smooth transition for both employees and customers.

Other Duties

Work cross-functionally with operations, HR, finance, marketing, and IT teams.

Track integration progress and report updates to leadership.

Aid in documenting and continuously improving integration processes.

Aid in special projects related to acquisitions and operational initiatives.

Qualifications

Required: 2–4 years of experience in operations, project coordination, or business integration.

Strong organizational and project management skills.

Excellent communication and collaboration skills.

Willingness to travel to newly acquired locations as needed.