Integration Specialist

About The Role

As an Integration Specialist, you will make an impact by designing, implementing, and stabilizing enterprise integrations that connect ServiceNow platforms and critical business systems. You will be a valued member of the delivery team and work collaboratively with internal stakeholders, partner technical teams, and platform owners to ensure secure, reliable, and scalable cross-platform connectivity.

Responsibilities

• Lead integration analysis and technical design for ServiceNow-based connectivity, including Service Bridge, Foundation Data Sync (FDS), Oracle HR integration, and SPM/WFM data flows
• Define and document end-to-end integration architecture, including interface specifications, data mappings, transformation logic, and security protocols
• Collaborate with partner teams and stakeholders to validate system readiness, dependencies, and release sequencing across integration waves
• Design and implement secure, scalable integration solutions using ServiceNow native capabilities, APIs, middleware, and approved tooling
• Drive integration testing and validation, including connectivity, payload accuracy, reconciliation, and error handling scenarios
• Support post-deployment activities such as monitoring, issue triage, defect resolution, and hypercare stabilization
• Identify and manage integration risks, dependencies, and change impacts to ensure successful delivery milestones

Requirements

• 5+ years of experience designing and implementing enterprise integrations, particularly within ServiceNow or similar platforms
• Hands-on expertise with ServiceNow IntegrationHub, Flow Designer, REST/SOAP APIs, Scripted REST APIs, MID Server, and secure integration patterns
• Strong knowledge of data mapping, transformation logic, and interface troubleshooting in multi-system environments
• Experience with integration testing, monitoring, production deployments, and incident/problem resolution
• Understanding of security, authentication, and access control practices for enterprise integrations
• Proven ability to document integration designs, operational procedures, and technical specifications
• ServiceNow certifications such as Certified System Administrator (CSA), Certified Application Developer (CAD), or IntegrationHub credentials
• Experience integrating HR systems (e.g., Oracle HR) and CMDB synchronization (FDS)
• Familiarity with Service Bridge implementation and cross-instance ServiceNow integrations
• Exposure to ITSM, ITIL, SPM, or Workforce Management (WFM) processes
• Experience working in healthcare or highly regulated enterprise environments

Qualifications

• Legally authorized to work in the United States without company sponsorship

Benefits

• Medical/Dental/Vision/Life Insurance
• Paid holidays plus Paid Time Off
• 401(k) plan and contributions
• Long-term/Short-term Disability
• Paid Parental Leave
• Employee Stock Purchase Plan