EMR Application Support Specialist

Essential Duties/Qualifications/Knowledge/Skills/Abilities

• Assist in design of the EMR system and program development for efficient and effective use from beginning to end.
• Assist in development of full-scale project plans and associated communications documents for EMR.
• Assist teams to analyze current workflow processes related to clients, clinicians, and other practice staff with regards to documentation and transmission of clinical information and data, whether electronic or paper-based that can be managed through the EMR.
• Assist in analysis of identified workflows in EMR environment and properly diagnose key problems and discovers improvement opportunities.
• Participate in the definition of EMR program scope, goals and deliverables that support business and clinical goals in collaboration with senior management and other teams.
• Designs, documents and implements future-state business workflows consistent with recognized best practices and system functionality, in collaboration with other team members and department representatives.
• Analyzes current-state workflows and business needs and translates these into effective system designs. Builds, tests, validates, and maintains the applications to conform to desired workflows within the assigned areas.
• Collaborates with relevant super users and management in the design and development of role-based training programs to support the workflows to be implemented. Trains end-users on proper use of the application.
• Regularly identifies and implements system enhancements for assigned systems. Also maintains an annual strategic plan for each assigned system to ensure continuous optimizations and improvements.
• Produce technical training programs and useful system documentation through written and visual designs.
• Effectively troubleshoots and provides assistance in regard to computer hardware and software.
• Affixes to billing configurations, payer fee matrices, and/or activity/procedure mappings with the EMR system.
• Performs other duties including but not limited to:
• Treat others with respect and courtesy at all times.
• Ensure necessary documentation is completed in a timely manner with minimal errors and in compliance with applicable guidelines and policies.
• Receive and respond to inquiries promptly and courteously.
• Meet with supervisor as established.
• Follow guidelines of SpectraCare Personnel Policy, SpectraCare Clinical Policy, including but not limited to the Alabama Administrative Code, CMS, and all other applicable regulating and contractual entities.
• Participate in training, workshops, in-services, and/or administrative meetings as assigned.
• Ensure any necessary documentation is completed and up to date before annual leave or personal leave is taken.
• Adhere to Dress Code as set forth in the SpectraCare policies and procedures.
• Respond to emergency and/or crisis situations as they arise.
• Functions and performs well in stressful environments and manages work related stress to ensure the safety of others.
• Demonstrates a willingness to work on any unit / program at SpectraCare based on facility needs as directed.
• Conforms to SpectraCare’s Core Values as duties are carried out daily.
• Functions within professional boundaries with individuals and others.
• Works in a cooperative manner with other SpectraCare employees, individuals, and/or family members.
• Performs duties independently and/or with minimal supervision.
• Works with the highest standard of ethics.
• Works well with other staff and individuals to ensure safety of program, individuals and other staff.

Non-Essential Duties/Responsibilities/Functions/Task

• Attend departmental meetings and other assigned meetings.
• Attend all required job-related/system training.
• Assist in other areas as needed.
• Conforms to System’s policies and procedures.

Required Qualifications/Education/Experience

• Bachelor’s or Associates degree in computer science or related field; or two (2) years’ related experience and/or training; or equivalent combination of education and experience.
• Previous experience with electronic medical records administration and build and/or other online business application systems is preferred.
• Proficient experience with Excel and interpreting spreadsheet data required.
• Exceptional customer service and support skills expected and required.
• Possess a valid Driver License with good MVR.

Prioritized Qualifications/Education/Experience

• Experience in mental health, substance abuse, intellectual disability EMRs or similar field preferred.
• Experience in EHR systems such as CareLogic, Cantata Arize, and/or other EHR/EMR systems.