IT Support Specialist

About the role

Drug Hunter is a B2B subscription scientific intelligence platform for biotech and pharmaceutical R&D scientists. We serve many of the world's leading biotech and pharmaceutical organizations, including Dow 30 and S&P 500 companies.

What You'll Do

• Serve as the first point of contact for help desk requests, troubleshooting hardware and software issues for a fully remote team
• Manage and maintain our Mac and Windows fleet, using JAMF for Macs and Windows management tooling for everything from setup and configuration to updates and security compliance
• Handle user provisioning end to end: onboarding new hires with the right accounts, devices, and access, and offboarding departures cleanly and securely
• Administer Google Workspace, managing accounts, groups, and access as part of day-to-day provisioning and support
• Manage access to software and applications, granting, adjusting, and revoking permissions across the tools the company relies on
• Take direction on day-to-day work while also running smaller projects independently, with light oversight rather than constant hand-holding
• Grow into owning systems outright as you build confidence in them, taking on more responsibility over time
• Document common issues and fixes, helping build out an internal knowledge base that makes everyone's life easier

Requirements

• A quick learner. Above all, we want someone who picks things up fast and is genuinely excited to learn. We care more about drive and aptitude than a long résumé
• A real interest in IT support and the patience to help people solve problems, no matter their technical comfort level
• The ability to take direction well and also work through projects on your own with only light supervision
• Some familiarity with macOS and Windows environments; hands-on exposure to device management (JAMF or another MDP) is a plus but not required
• A basic grasp of user account and access management, or the eagerness to learn it quickly
• Experience with or comfort learning Google Workspace administration
• Strong communication skills, especially the ability to explain technical things clearly to non-technical colleagues
• Organized, dependable, and comfortable working independently in a remote setting
• Relevant coursework, a certification like CompTIA A+, a degree, or equivalent hands-on experience is welcome, but attitude and ability to learn matter most

Benefits

• Competitive salary, variable compensation, and equity
• Broad range of medical, dental, vision, and life insurance plans for employees and their dependents, including generous coverage for a platinum PPO healthcare plan
• Short-term disability and long-term disability insurance
• Cancer and critical illness coverage
• Up to 14 weeks paid parental leave (after 1 yr tenure) and childcare FSA plan
• 401(k) + employer match
• Home office set up stipend for fully remote employees
• Learning and development support
• Generous and flexible vacation and leave policies