IT Support Specialist
Basic Functions
Are you someone who enjoys solving problems, helping others, and working with technology? We’re looking for a motivated individual to join our team in a support-focused help desk role. This position is perfect for someone who thrives in a collaborative environment but can also work independently to get things done. As part of our help desk team, you’ll be the first line of support for end users—resolving tickets, maintaining documentation, and assisting with IT projects. You’ll also work closely with our Network and System Administrators to ensure smooth operations across the organization.
Essential Functions
- Respond to and resolve end user support tickets
- Set up new user accounts and hardware
- Troubleshoot hardware and software issues
- Escalate complex issues when needed
- Maintain internal help documentation and procedures
- Keep service records for hardware up to date
- Absorb with IT projects as time permits
Requirements
- MINIMUM KNOWLEDGE, SKILLS AND ABILITIES REQUIRED:
- Computer Hardware
- Windows 10/11
- Windows Server
- Networking fundamentals
- Powershell
- Active Directory
- Office 365
Stevens Industries, Inc. is an Equal Opportunity Employer.
We are committed to providing equal employment opportunities to all applicants and employees without regard to race, color, religion, sex (including pregnancy, childbirth, related medical conditions, sexual orientation, and gender identity), national origin, ancestry, age, disability, genetic information, marital status, citizenship status, military status, protected veteran status, or any other characteristic protected by applicable federal, state, or local law.