Empowerment Champion & Client Success Specialist
GFI Team Ikigai · Boston, MA · 1 wk ago
RemoteRemoteCustomer Service$65k–$85k/yrPart-time
The Opportunity
Join GFI Team Ikigai, a trailblazer in financial literacy, where you can lead positive change and empower leaders globally. As an Empowerment Champion & Client Success Specialist, you will forge deep, dynamic relationships with clients, guiding them through their transformative financial journeys.
What You'll Do
- Establish and nurture trust with a portfolio of clients, ensuring their sustained progress and satisfaction.
- Conduct compelling calls and virtual meetings, communicating with warmth and confidence to inspire and assist clients and team members.
- Educate clients on core financial principles such as investments, insurance, savings, and strategies for financial protection using our resources.
- Create tailored financial plans that align with clients' goals in budgeting, debt oversight, and retirement preparation.
- Identify strategic upsell and cross-sell opportunities that add genuine value to clients' experiences and engagement with our offerings.
What Success Looks Like
- Within 36 months, you've cultivated a roster of empowered and highly satisfied clients, with strong retention and engagement.
- Clients consistently achieve their financial planning objectives and express heightened confidence in their personal financial management.
- Effectively utilize CRM tools to log activities, monitor account metrics, and deliver precise, timely reports to leadership.
- Regularly identify and execute upsell and cross-sell opportunities that deliver value and drive growth.
What We're Looking For
- A U.S. citizen, 18+ years old, eligible after a successful background check.
- Exceptional communication skills with the capacity to explain complex financial ideas in clear, engaging ways.
- Proficiency with CRM systems (e.g., Salesforce), capable of maintaining accurate activity logs and generating insightful reports.
- A driven, entrepreneurial mindset paired with a passion for making an impact and a knack for discovering growth opportunities.
Compensation and Benefits
- Performance-based compensation of $65k-85k/year for part-time commitment, potentially escalating to $100k+ for full-time associates.
- A flexible, customizable schedule designed for a seamless work-life integration in a fully remote setting.
- Leadership pathways and ongoing training designed to foster your professional and personal growth.
- Part-time engagement with the potential for full-time advancement contingent on performance.
How to Apply
If you're passionate about guiding clients to financial empowerment and freedom, submit your resume and complete the brief assessment to see if you're a fit for the Empowerment Champion & Client Success Specialist role at GFI Team Ikigai.