Emporium Replenishment Team Member - Dollywood Theme Park - Full Time Seasonal

About the role

The Emporium Replenishment Team Member at Dollywood Parks & Resorts is responsible for maintaining appropriate stock levels on the selling floor and organized inventory in the stockroom, ensuring safety guidelines and Dollywood procedures are followed. This role involves providing operational support and facility upkeep, while also offering excellent customer service and encouraging merchandise purchases.

Responsibilities

• Ensure all available inventory is fully stocked on the selling floor and backstock is maintained in an organized manner on a daily basis, communicating shortages to shop leadership as appropriate
• Follow all policy and procedures relating to Inventory Control, including receiving, price ticketing, processing paperwork, inventory audits, product transfers and orders
• Aid in training and proper use of electronic stock replenishment system
• Match packing slip/transfer document with orders, verify counts and communicate discrepancies
• Maintain a high degree of attention to detail and concentration to sustain an ordinary routine without special supervision
• Operate cash register/POS system in an efficient manner as not to impede guest experience, and follow all policy and procedures as outlined by Dollywood and Sales Audit
• Represent the Dollywood Company in a friendly and professional manner to guests, vendors, suppliers and fellow hosts
• Work a flexible schedule as required for maintaining an efficient operation and maximizing sales
• Support all teammates with words, behavior and actions that are in alignment to attain locations budgeted profit and maintain a positive work environment
• Follow all Merchandise Operational Policies and Procedures effectively and adhere to all Merchandise Safety Guidelines
• Report any safety issue to their immediate supervisor immediately
• Support and exhibit behaviors that are in alignment with our Company Vision, Mission, and Core Values
• Protect the privacy and security of our guests and coworkers, including PCI compliance

Requirements

• Must be 18 years of age or older
• High School diploma or equivalent
• Previous sales or warehouse work experience preferred
• Computer experience operating Microsoft Office Programs, generating reports, printing and inventory systems preferred

Qualifications

• Able to make a friendly impression when speaking to or corresponding with guests, vendors, and other employees
• Project Dollywood’s image by being genuinely friendly and caring and by taking pride in their work
• Self-motivated and disciplined
• Respond appropriately to workplace changes, and resolve issues in a positive manner
• Maintain strict confidentiality and judgment regarding privileged information
• Display and live out Lead with Love qualities by being: patient, kind, trusting, unselfish, truthful, forgiving, dedicated and accountable
• Willing to constantly improve
• Have professional appearance with good personal hygiene
• Promote and support a “team” work environment by cooperating and helping co-workers
• Tolerate a fast-paced environment
• Be sensitive to the needs of our Guests and feel empowered to take action to meet their needs within company guidelines
• Utilize effective communication, problem solving, conflict management and interpersonal skills
• Reflect Dollywood’s core values through the lens of dignity and respect
• Able to smile and make eye contact to make a friendly impression when greeting guests, vendors and other employees
• Able to maintain dependable work attendance and flexibility with assigned work schedules including any required overtime, evenings, weekends and holidays
• Able to comprehend instructions and retain information
• Able to be flexible to handle frequent changes in priorities
• Able to tolerate detergents and chemicals
• Able to read and write to allow clerk to comprehend and perform cash handling procedures and complete daily cash register reconciliation paperwork
• Able to analyze and remember information and make decisions in order to operate cash register efficiently and solve guests’ problems effectively (i.e., returns, refunds, and exchanges)
• Able to use color and depth perception in order to arrange displays and to locate merchandise
• Able to tolerate noise and stress to accommodate waiting on large numbers of customers
• Able to cooperate with fellow Hosts and accept frequent changes in work schedule and job assignments in order to facilitate the greatest effectiveness and efficiency in the work area
• Able to communicate effectively with Guests and Hosts using approved methods of communication
• Able and willing to perform other duties as assigned

Physical and Cognitive Requirements

• Lifting and Carrying: Occasional to frequent lifting of up to 50 lbs. utilizing company’s safety guidelines for safe lifting
• Mobility: Intermittent to prolonged sitting, standing and/or walking for duration of shift, up to 13 hours. Employees may also be required to travel to various areas on property which may include changes in terrain, stairs and uneven surfaces
• Repetitive Movements: This position may require performing repetitive movements and tasks throughout the shift, including repeated use of hands, arms or other body parts as part of typical job functions
• Environmental Conditions: This position requires the ability to perform work tasks in varying weather conditions to include extreme cold and heat. Employees may be required to work indoors and outdoors
• Cognitive and Sensory Requirements: This position requires strong cognitive skills, including the ability to think critically, solve problems, process and retain information, have attention to detail and communicate effectively using approved methods
• Finger dexterity great enough to allow clerk to handle money, carry small merchandise items, and operate cash register/POS system

Benefits

The Dollywood Company offers competitive benefits including health insurance, retirement plans, paid time off, and more. Employees are encouraged to explore all available benefits and resources to ensure they are supported in their career journey.

Pay

Compensation for this position is commensurate with experience and qualifications.

Schedule

This position operates on a flexible schedule to accommodate the needs of the business and the individual employee.

Skills

Strong communication, problem-solving, and interpersonal skills are essential for success in this role. Proficiency in Microsoft Office programs and the ability to manage multiple tasks simultaneously are also important.

Benefits

The Dollywood Company offers a comprehensive benefits package including health insurance, retirement plans, paid time off, and more. Employees are encouraged to explore all available benefits and resources to ensure they are supported in their career journey.

Pay

Compensation for this position is commensurate with experience and qualifications.

Schedule

This position operates on a flexible schedule to accommodate the needs of the business and the individual employee.

Company Culture

The Dollywood Company is committed to fostering a welcoming culture where ideas and decisions from all people support our efforts to be relevant in an ever-changing world. We value diversity, equity, and inclusion and strive to create an environment where everyone feels valued and respected.