Employment Services Case Manager (Career Center Services)

About the company

We help job seekers and career changers prepare for and advance in careers with a focus on sustainable, high-growth, high-demand industries. Our committed and well-trained workforce professionals deliver comprehensive workforce solutions at integrated Career Centers, Sector-focused Centers and Community, and Partner Sites.

Responsibilities

• Counsels and assists customers regarding job search strategies, personal career advice, and training issues.
• Identifies and works with barriers to employment, and sets professional goals and plans.
• Identify outside resources, programs, and other services for customers if needed.
• Advises, monitors, and tracks participation for customers so that they maximize the functions and opportunities of the program.
• Enters all relevant data such as enrollment, case management notes, job placement data, follow-up information and service delivery activities are accurately captured and entered into computer tracking system.
• Manages the day-to-day relationship with customers, addresses customer concerns promptly with an action plan to ensure satisfaction, and documents all findings with case notes in a clear, concise, and timely manner.
• Maintains knowledge/professional understanding of a vast array of occupations/career paths (for effective placement/processing and assessment of customers as well as determining services most appropriate for their career goals.
• Identifies training needs and ensures appropriate training.
• Provides assistance in intake and eligibility, determines eligibility, and collects necessary documentation to demonstrate a customer’s eligibility for program services.
• Performs case management duties in compliance with WIOA program regulations and requirements.
• Assists WIOA customers with their enrollment and participation in post-secondary duties to ensure they meet specified program objectives.
• Provides motivational support to customers during the job search process or while they attend post-secondary training.
• Assist students with supportive services as per their assessed needs.
• Collaborate with the business services team to identify available jobs, required qualifications, and which workshops and training can best prepare job seekers for these positions.
• Communicate effectively with other functions, staff, and outside agencies to exchange information and resolve issues and concerns related to assigned activities.
• Responsible for meeting performance goals.
• Ensure customer complaint procedures are followed.
• Ensure confidentiality of all customer information.
• Attend required meetings and training.
• Understand and implement the NCWorks Career Center requirements – Mission, Core values, Standards, and Guidelines.

Requirements

• Bachelor of Art/Bachelor of Science in psychology, marketing, business, human resources, or related fields with two plus years of relevant work experience.
• Experience working with career counseling consumers in a high volume work environment, particularly in a human services or workforce development or an equivalent combination.
• Strong communication and organization skills, computer skills, publishing skills and the ability to communicate clearly and concisely.
• The ability to relate well with individuals, ability to motivate, and posses experience in presenting workshops and working with individuals having one or more barriers to employment.
• A referral network with other human service agencies in the community and can provide intervention services as needed.
• Knowledge of various job search strategies, resources and actions plans.
• Ability to follow instructions well.
• Adaptable, flexible, and a fast learner.
• Creative and able to meet deadlines.
• Works well under pressure and goal oriented and works well within a team concept.
• Demonstrated customer service skills.
• D