Employment Program Field Coordinator/Outreach Case Manager

About the role

The Operation Stream Shield (OSS) Worksite Supervisor oversees the daily operations of the OSS program, and serves as the primary on-site point of contact throughout the workday for adults experiencing homelessness in Fairfax County Region 2. In partnership with Fairfax County Department of Public Works and Environmental Services (DPWES) and the Office to Prevent and End Homelessness (OPEH), FACETS recruits and trains participants from Bailey’s Community Shelter to engage in environmental stewardship activities.

Responsibilities

• Oversee the daily operations of the OSS program, serving as the on-site leader and primary point of contact for participants throughout the workday, while fostering positive relationships with participants and staff.
• Serve as the primary on-site point of contact for participants throughout the workday, while fostering positive relationships with participants and staff.
• Supervise OSS participants by providing clear direction, encouragement, and constructive feedback to ensure tasks are completed safely, efficiently, and in accordance with program guidelines.
• Evaluate participant engagement and performance both on-site and throughout the duration of the program. Maintain accurate and timely records of participant attendance, progress and performance reviews.
• Carefully monitor and manage the day-to-day operations of the program, ensuring that all activities are conducted in accordance with established guidelines.
• Coordinate with the County staff and volunteers, providing prompt updates regarding schedule changes, worksite conditions or delays.
• Maintain a safe work environment by delivering brief daily safety refreshers at the start of each workday to reinforce established safety protocols and best practices.
• Prepare, gather, and organize all supplies and equipment necessary for daily operations, ensuring materials are properly maintained, inventoried, and stored before and after use.
• Operate FACETS’ OSS van to safely transport participants to designated work sites and return them to Bailey’s Community Shelter.
• Provide services or activities necessary to assist program participants in locating, obtaining, and retaining suitable permanent housing, including the following:
  • Establish contact and build rapport with single adults experiencing unsheltered homelessness in Region 2 building relationships to provide immediate and long-term support.
  • Assess housing barriers faced by individuals experiencing homelessness to identify the client’s housing and support service needs.
  • Provide clothing, toiletries, non-perishable food, and other supplies to clients.
  • Refer clients to community-based and County-provided support services and resources to provide for their housing, employment, benefits, and other needs.
  • Collaborate with the Fairfax County Health Department’s Homeless Healthcare Program and the Community Services Board’s PATH Team to coordinate access to physical and behavioral health services for individuals experiencing homelessness.
  • Develop individualized case management plans focused on housing acquisition, budgeting, and self-sufficiency, beginning with intake interviews to assess household needs, goals, and eligibility.
  • Utilize the Housing First model to deliver housing stabilization services and divert households from entering emergency shelters.
  • Establish and maintain consistent verbal and written communication channels, among operations staff, referral sources, and collaborating agencies to ensure effective coordination and information sharing.
  • Advocate for and actively assist individuals in accessing a range of services, including mental health, intellectual disability support, substance use treatment, housing referrals, financial assistance, home based services, training, medical care, mentoring and socialization.
  • Work an adjusted work schedule, including evenings and weekends as necessary to meet program needs.

Qualifications

• Associates or Bachelor’s Degree in a human services or related fields preferred.
• Experience working with individuals experiencing homelessness or other vulnerable populations preferred.
• Prior supervisory or team leadership experience, particularly in field-based, outdoor or hands-on work environments.
• Demonstrated ability to motivate, mentor, and support participants with diverse backgrounds and barriers to employment.
• Strong organizational skills with the ability to maintain accurate documentation, attendance records and performance evaluations.
• CPR/First Aid or OSHA certification preferred.
• Excellent interpersonal Ability to communicate clearly and concisely, both orally and in writing.
• Ability to use systems to establish and maintain records and to facilitate data collection.
• Proficient with Microsoft Office Suite or related software, including Microsoft Excel.

Skills

• Strong organizational skills.
• Excellent interpersonal skills.
• Ability to communicate clearly and concisely, both orally and in writing.
• Ability to use systems to establish and maintain records and to facilitate data collection.
• Proficient with Microsoft Office Suite or related software, including Microsoft Excel.

Benefits

• Paid medical, dental, and vision insurance for full-time employees with competitive family rates and 3 medical plan options.
• Paid Basic Life Insurance with an option to buy additional coverage.
• 403(b) retirement plan options with generous matching.
• Generous leave package for full-time employees: paid annual vacation and sick leave, 11 paid holidays per calendar year plus 3 floating holidays to use within the fiscal year; 12 weeks of maternity leave; paid bereavement leave.
• Flexible Spending Accounts (FSAs) for healthcare and dependent care.
• Long-Term Disability, Short-Term Disability 100% employer paid.
• Free Employee Assistance Program (EAP).
• Reimbursement of work-related expenses including portions of mileage, cell phone and data expenses.
• On-going professional development and training; reimbursement for portions of tuition, training, or (re)certification in areas related to current position.

Pay

$50,000 - $55,000 Annually

Schedule

Work an adjusted work schedule, including evenings and weekends as necessary to meet program needs.