Employment & Education Services Manager

About the role

The Manager of Employment and Education Services oversees the Employment and Education Department, supervising a team of 6 staff members.

Responsibilities

• Review and approve time sheets
• Conduct staff meetings at least monthly
• Establish a working knowledge of SUD programs in LA County, particularly those in SPAs 1, 4, and 6
• Establish and maintain protocols and procedures for Tuition Incentive Program 2 (TIP2)
• Ensure all clients receiving services are assessed for program and job readiness
• Aid in creating client eligibility criteria and client progress plans
• Track client successes and difficulties
• Conduct marketing to attract eligible clients for SUD program cohorts for TIP2
• Establish working relationships with two local SUD programs, or online programs for TIP2
• Monitor staff engagement and documentation efforts to ensure high quality service provision
• Track client school progress
• Monitor follow-through for clients linked to programs, including assisting them with finding intern opportunities
• Provide quality control duties to ensure required documentation in client charts is accurate and up-to-date
• Travel to educational institutions for meetings and coordination
• Collaborate with partner agencies and stakeholders to improve access to supplemental services such as interview attire, transportation, food support, childcare for clients
• Attend all contract and agency required meetings and trainings
• Provide training, coaching, and corrective action if needed
• Adhere and enforce all agency policies
• Track and report all employment services efforts
• Standardize the employment services systems and procedures
• Prepare reports in accordance with program requirements and Division policies
• Maintain files/records on client services in compliance with HIPAA, 42 CFR Part 2 and other funding requirements for audit purposes
• Maintain and uphold Agency mission statement, values, policies, procedures, and principles
• Maintain appropriate boundaries; and adhere to SSG’s Code of Ethics and HOPICS’ Core Values
• Represent the Agency in a professional manner at meetings and community events
• Regular attendance required
• Other duties as needed

Qualifications

• BA or 3 years of work experience in the Employment Development field
• Two (2) years of management experience
• Working knowledge of Microsoft Word, Excel, and other database programs
• Knowledge of resource development, case management, and documentation
• Ability to work with clients from diverse cultural, ethnic, and socio-economic backgrounds
• Ability to communicate effectively, both written and orally
• Verification of Employment Eligibility and Background Clearance
• TB test required (Not more than (3) month prior to or (7) days after Date of Hire, and renewed annually thereafter)
• CPR and First Aid Certification required within 30 days of employment with company
• Valid Driver’s License and auto insurance required
• Mandatory Covid19 Vaccination Requirement: COVID-19 Vaccination Required: All staff is required to be fully COVID-19 vaccinated and to submit vaccination records to the HR Department during new hire orientation. Fully COVID-19 vaccinated (2 weeks from last vaccination dose to be considered fully vaccinated)