Employment Center Manager

About UMOM New Day Centers

Founded in 1964, UMOM is Arizona's largest provider of services for families experiencing homelessness. Our mission is to restore hope, rebuild lives, and end homelessness. With an annual operating budget of $22 million, UMOM provides shelter, supportive services, and housing programs to families and single women experiencing homelessness in Maricopa County. UMOM serves over 15,000 unique individuals across all our services annually, including families receiving support at the Family Housing Hub.

About the role

The Employment Center Manager is responsible for managing and implementing organizational strategies related to the workforce center. This position is responsible for implementing best practices of workforce development programming in alignment with our housing and income-based strategy for ending homelessness. The Employment Center Manager will work closely with program directors and other operational leadership to ensure that workforce-related program activities are implemented successfully and that case managers are supported in providing direct employment services to UMOM clients.

Responsibilities

• Manages the day-to-day operations of UMOM's Workforce Center, including implementing employment-based case management, on-site employment support for clients from all programs, resource distribution, and employment-based workshops.
• Oversee and update Workforce Center's resources and employment-based workshops on SharePoint and the website.
• Supervises Workforce Specialist staff, including training, work direction, productivity and efficiency appraisal, feedback and coaching delivery, and disciplinary action, if required.
• Monitors grant spending, program impact, and data collection to meet all established programmatic and financial goals.
• Participates in weekly staffing for shelter and housing programs, when appropriate, to help address client barriers, build effective case plans, and design exit plans for obtaining and retaining sustainable income.
• Collaborates with regional and national workforce agencies to develop a network of resources, promote programs, and establish meaningful partnerships.
• Supports community-based efforts and initiatives that align with UMOM's mission.
• Promotes a data-driven and outcomes-based culture.
• Assist UMOM's senior leadership in establishing, overseeing, and tracking quality indicators for employment and job training programs.
• Leads the design and implementation of a comprehensive workforce development strategy to meet the unique needs of participants across all UMOM programs.
• Works closely with the senior leadership team to ensure that income-based program models are fully integrated and set up to produce high-impact employment outcomes for all working clients.
• Develops, implements, and maintains policies and processes related to workforce development and wellness initiatives.
• Collaborates with program staff and managers to ensure the accuracy and reliability of agency data and full compliance with internal and external data standards.
• Audits data to ensure the program model is being adhered to and utilized as a teaching tool for staff.
• Provides reports, summaries, and documentation as needed.

Requirements

• High School Diploma / GED required.
• Minimum four years of professional experience in a relevant role (e.g., workforce development, homeless services, non-profits, or community-based organization positions) or a bachelor's degree, with at least three years of experience in relevant roles.
• Minimum two years of supervisory experience.
• Knowledge of the non-profit/social sector; experience working with underserved or disadvantaged populations preferred.
• Proficiency with applications including Microsoft Word, Excel, PowerPoint, and Outlook.
• Valid Level One Fingerprint Clearance Card or the ability to obtain one.
• Valid AZ driver's license and driving record that falls within UMOM's policy.
• 50/100 level of car insurance coverage (mileage reimbursement available).

Physical Activities and Working Conditions

This position is typically in an interior, environmentally controlled office setting. The job's duties require extended periods being stationary and manipulating a computer (keyboard, monitor, mouse) and other standard office equipment including, but not limited to, printer, fax, calculator, copier, telephone, and associated computer/technology peripherals.

Other Attributes

• Willingness to embrace and actively support the unique culture and values of UMOM.
• Ability to focus on the tasks and details relevant to the position and the organization while switching quickly between tasks.
• Ability to exercise excellent independent judgment and take ownership of decisions.
• Ability to think on a broad, systems-level relative to the scope of the position.
• Ability to work independently and self-manage to achieve goals while being a strong team player.
• Ability to organize, meet deadlines, and delegate appropriately.
• Ability to cope with and embrace change, risk, and uncertainty.
• Ability to develop strong relationships within a fast-paced, collaborative setting that values diverse opinions; enthusiasm for helping drive change as UMOM becomes a more data-driven organization.