Employer Services Analyst

Classification: Employer Services Analyst (Non‑Exempt / Full‑Time), Salary Grade III.

Experience & General Job Requirements

• High school diploma required.
• Associate’s or Bachelor’s degree preferred.
• Strong organization, prioritization, and time‑management skills.
• Excellent interpersonal and customer‑service skills.
• Ability to communicate effectively in written and verbal English.
• Proficient with Microsoft Office applications.
• Strong mathematical, analytical, and problem‑solving skills.
• Ability to read, understand and explain legal contracts preferred.
• Knowledge of Taft‑Hartley employee benefits plans helpful.

Job Responsibilities

The successful candidate will analyze contributions for, and provide support to, the Employer Services Department, which provides customer service to contributing employers and undertakes collections from delinquent employers.

Specific Duties

• Process monthly SCPT contributions.
• Pursue collections from delinquent employers.
• Provide exceptional customer service to employers.
• Provide support for audits and collections.

General Duties

• Maintain and update knowledge in customer service and collection procedures by taking advantage of educational opportunities.
• Management may assign other responsibilities based on the individual’s abilities.

Notes

• Background screening, educational verification and reference checks will be conducted on individuals offered employment.
• The Southern California Pipe Trades Administrative Corporation is subject to the Los Angeles Fair Chance Initiative for Hiring Ordinance (FCIHO) (LAMC 189.00) and will consider for employment any qualified applicants with criminal histories in a manner consistent with the requirements of FCIHO.