Client Services Analyst (Employer Services)

Opportunity Happens Here

Join our team at Alegeus, where you’ll experience unmatched opportunity and a culture that cares deeply about succeeding together.

About the Role

As an Employer Services Analyst, you’ll make a meaningful impact by delivering seamless, high-quality service experiences that empower employers to confidently support their people—from onboarding through open enrollment and beyond.

Responsibilities

• Regularly be the trusted partner for employers and stakeholders, delivering responsive, thoughtful support across phone, email, and virtual channels that builds lasting relationships.
• Manage inquiries end-to-end—resolving eligibility updates, payroll questions, funding issues, and more with accuracy and accountability.
• Own and prioritize your work in a dynamic service environment, ensuring tickets are efficiently resolved while maintaining high quality and customer satisfaction.
• Solve problems that matter by identifying root causes, collaborating with internal teams, and confidently navigating routine to moderately complex issues.
• Empower employers through education by translating complex processes, plan details, and platform capabilities into clear, actionable guidance.
• Shape continuous improvement by identifying trends, surfacing insights, and contributing to team learning, onboarding, and innovation initiatives.

Essential Skills

• Strong communication, problem-solving, and organizational skills with the ability to manage multiple priorities, navigate systems and processes, and deliver accurate, empathetic, and customer-focused support.
• Experience: 2+ years in customer service, employer services, benefits administration, operations, call center, account support, or similar roles, with experience supporting stakeholders via phone, email, or virtual channels in a service-driven environment.
• Education: Relevant professional experience required; familiarity with Microsoft Office tools (Outlook, Word, Excel) and service technologies preferred, along with exposure to healthcare, financial services, or regulated environments as a plus.

Location

Maitland, FL (Hybrid)

Benefits

• Flexible work environment
• Competitive salaries
• Paid vacation and holidays
• Robust professional development programs
• Comprehensive health, wellness, and financial packages

Company Culture

We are committed to a policy of Equal Employment Opportunity and will not discriminate against an applicant or employee on the basis of race, color, religion, creed, national origin or ancestry, sex, age, physical or mental disability, veteran or military status, genetic information, sexual orientation, marital status, or any other legally recognized protected basis under federal, state or local laws, regulations or ordinances.

The information collected by this application is solely to determine suitability for employment, verify identity and maintain employment statistics on applicants. The posted salary range reflects the minimum and maximum target for this position’s compensation grade and represents a blended range across our three hub locations: Florida, Massachusetts, and Wisconsin. Within this range, individual compensation is determined based on a variety of factors, including but not limited to job-related skills, experience, and education.

In addition to base salary, total compensation may include bonuses, incentive plans, and a comprehensive benefits package. Position Compensation Range $18.32 - $31.15

Alegeus may use AI technology during candidate interviews. The uses include recording, note-taking, and summarizing candidate interviews. The information generated by the AI technology will be used by Alegeus during the hiring process. If you wish to opt out of having AI technology transcribe your interview, please notify your recruiter in advance of the interview. Otherwise, by agreeing to an interview with us, you consent to the use of AI technology during your interview.