Client Services Analyst

Responsibilities

• Provide daily support to subscribers on end-to-end margin call workflows, including Variation Margin (VM) and Initial Margin (IM).
• Assist clients in identifying the root causes of margin disputes by bridging the gap between portfolio breaks and collateralized exposure.
• Aid in the onboarding and "digitization" of Legal Agreements (CSAs, MCAs, and ACAs) to ensure automated calculation of thresholds, MTAs, and rounding.
• Handle complex data sets to ensure accurate calculation of Net Exposure and Required Margin within the TriResolve environment.
• Actively monitor and educate clients on evolving market regulations (EMIR, Dodd-Frank, and UMR Phases) and their impact on collateral requirements.
• Collaborate with Product Management and Developers to provide feedback on margin-specific features, such as Optimization, Interest Processing, and Inventory Management.
• Participate in UAT testing for new platform functionalities, ensuring the tool remains the market leader in collateral automation.

Requirements

• Collateral Proficiency: Understanding of the margin call lifecycle, including issuance, pledge acceptance, and settlement.
• Data Analysis: Proficiency in using text editors and advanced spreadsheet functions to interpret trade valuations and collateral eligibility lists.
• Client Relationship Skills: Ability to manage high-pressure situations, such as resolving time-sensitive margin disputes or settlement failures.
• Operational Agility: Ability to work in a fast-paced environment where market volatility can lead to sudden spikes in margin call volumes.
• Communication: Strong verbal and written English skills; the ability to explain complex financial movements to both back-office operations and front-office risk managers.

Qualifications

• Market Knowledge: In-depth understanding of OTC Derivatives and the trade lifecycle, specifically regarding how trade economics drive collateral movements.
• Regulatory Literacy: Familiarity with Uncleared Margin Rules (UMR) and the operational requirements for exchanging Initial Margin (IM).
• Legal Familiarity: A basic understanding of ISDA/CSA documentation and how various parameters (rounding, thresholds, currency haircuts) affect margin calculations.
• Technical Interest: A keen interest in Fintech and the automation of legacy manual processes through SaaS solutions.

Benefits

• Global foundations: Comprehensive Health & Wellness, Financial Security, and Work-Life Balance.
• Locally tailored: Market-competitive packages that reflect the needs of each office.
• Flexibility and growth: Hybrid working model, generous leave policies, and commitment to continuous professional development.
• The Trust employee ownership plan: Every employee is an owner, and a member of The Trust, our employee ownership programme.

Pay

The anticipated base salary range for this position is $70,000 to $85,000. Final base salary for this role will be based on the individual’s geographic location, experience level, skill set, training, licenses and certifications.

Schedule

Our schedule is flexible and designed to accommodate the needs of our employees.