Client Services Analyst

About the Position

The Client Services Analyst is accountable for developing and maintaining the client-business relationships on behalf of Arietis Health. You will facilitate communications to ensure client satisfaction and manage startups and projects to exceed client expectations.

What You’ll Do

• Respond to all emails, faxes, and phone calls within one business day
• Facilitate communications to ensure client satisfaction
• Manage new client integrations, coordinating start-up meetings and ensuring the integration plan is followed
• Prepare, analyze, and present client deliverables including revenue cycle/financial status, payor trends, accounts receivable measurements, contract negotiations, process deficiencies, while monitoring key metrics to ensure Arietis Health is quickly identifying and resolving potential disruptions to the clients’ revenue cycle
• Maintain a solid understanding of all client facilities and practices, troubleshooting issues with Arietis Operational Teams, documenting and routing issues, and monitoring timely feedback and resolution
• Communicate regularly with clients to ensure Arietis Health meets clients’ current and future needs
• Perform other duties as assigned

What You’ll Bring

• Bachelor’s degree in business or health administration required
• Excellent communication skills for client and provider-facing interactions
• Proficient in Microsoft Office Suite or related software
• Experience in working with reports, spreadsheets, and Excel
• Experience in PowerPoint presentations
• Problem-solving abilities
• Ability to multi-task
• Possess strong organizational skills
• Understand HIPAA (Health Insurance Portability and Accountability) guidelines
• Strong language ability: read and interpret documents, write routine reports and correspondence, speak effectively before groups of customers or employees
• Strong mathematical ability: calculate figures and amounts, apply concepts of basic algebra and geometry
• Strong reasoning ability: solve practical problems, deal with a variety of concrete variables in situations where only limited standardization exists, interpret a variety of instructions furnished in written, oral, diagram, or schedule form
• Excellent technical writing capability
• Excellent non-technical writing capability
• Excellent telephone skills and manner with customers
• Excellent face-to-face interactions with customers
• Excellent organizational skills
• Strong process development and documentation skills

What We Offer

• Competitive compensation
• 401K plan with company match
• PTO with 12 additional paid holidays
• Telehealth at no cost to employees
• Health, dental, vision, and prescription drug coverage
• Group life insurance, Optional Life, Critical Illness and more
• Training, development, and mentorship opportunities

Other

• Our commitment to fostering a diverse and inclusive workplace is unwavering. All qualified applicants will be considered for employment without regard to race, national origin, religion, age, color, sex, sexual orientation, gender identity, disability, or protected veteran status.
• The job description provided above is not an exhaustive list of duties and standards for the position. Incumbents are encouraged to willingly embrace additional instructions and undertake related duties as assigned by their supervisor.
• As a condition of employment, you are expected to adhere to established compliance program requirements and uphold the employee and internet codes of conduct outlined in the Employee Handbook.
• While all tasks and responsibilities listed are considered essential functions of this position, we recognize that business conditions may require reasonable accommodations for additional tasks and responsibilities.