HR Employee Services Analyst

This role provides advanced support for employee and manager inquiries while driving operational excellence within the HR Employee Services function. The HR Employee Services Analyst serves as a subject matter expert for HR programs, policies, payroll, benefits, timekeeping, leave administration, and HR systems. Translates policy updates and legislative requirements into standardized business processes, procedures, and employee service workflows.

Responsibilities

• Employee and Manager Support
  • Research, analyze, and resolve complex HR-related employee and manager inquiries and transactions while ensuring compliance with company policies, processes, and system functionality.
  • Ensure inquiries are resolved accurately, professionally, and within established service level expectations.
  • Build positive relationships with employees, managers, and cross-team members through exceptional customer service.
  • Maintain HR case management documentation and communication with employees and all stakeholders.
• HR Operations Administration
  • Train and audit new employees on complex employee lifecycle transactions, including:
    • New hires
    • Job changes
    • Transfers
    • Promotions
    • Leave of absence transactions
    • Terminations
    • Personal data changes
    • Time and Pay
  • Review and validate HR data for accuracy and completeness.
  • Coordinate with Payroll, Benefits, and HR teams to ensure seamless employee support.
• HR Systems and Data Management
  • Maintain accurate data management and provide expertise in HR systems, workflows, and employee self-service functionality.
  • Support HRIS activities including testing, troubleshooting, reporting, and data validation.
  • Participate in system upgrades, enhancements, and implementation projects.
  • Monitor data integrity and identify opportunities to improve data quality.
• Case Management and Service Delivery
  • Analyze case trends and recurring issues to identify root causes.
  • Recommend and implement improvements that enhance efficiency and reduce service delays.
• Knowledge Management
  • Create, maintain, and update knowledge base articles, FAQs, standard operating procedures, and job aids.
  • Ensure content remains accurate and aligned with current processes and policies.
• Reporting and Analytics
  • Analyze service center metrics, case volumes, and customer feedback.
  • Identify trends and provide recommendations to improve service quality and operational performance.
• Compliance and Quality Assurance
  • Ensure compliance with federal, state, provincial, and company requirements.
  • Conduct audits of transactions, processes, and case resolutions.
  • Support internal and external audit activities.
  • Maintain confidentiality of sensitive employee information.
• Continuous Improvement and Projects
  • Participate in HR transformation, technology, and process improvement initiatives.
  • Assist with process mapping and workflow design.
  • Support change management and training activities associated with new programs or systems.
  • Collaborate with stakeholders to standardize and streamline Employee Services processes.

Requirements

• Bachelor’s degree in Human Resources, Business Administration, or related field or equivalent work experience.
• 4+ years’ experience in HR Operations, HR Shared Services, Employee Services, Payroll, Benefits, or related HR functions.
• 2+ years’ experience with UKG Pro platform (Core, HR Help).
• Experience supporting employees and managers in a high-volume service environment.
• Strong analytical, problem-solving, and organizational skills.
• Experience working with HR systems and case management applications.
• Proficiency with Microsoft Office Suite, particularly Excel and CoPilot.
• Strong customer service and communication skills.

Preferred Qualifications

• Experience with ServiceNow or other case management systems.
• Knowledge of payroll, benefits, time, leave administration, and HR compliance practices.
• Experience supporting continuous improvement initiatives.

Skills

• Strong customer service focus and employee advocacy mindset.
• Ability to handle confidential and sensitive information with discretion.
• Excellent verbal and written communication skills.
• Strong analytical and critical-thinking capabilities.
• Ability to interpret and apply HR policies and procedures.
• Demonstrated attention to detail and accuracy.
• Project coordination and process improvement skills.
• Ability to prioritize competing demands in a deadline-driven environment.
• Strong collaboration and stakeholder management skills.
• Experience in creating process documentation and training materials.

About the Company

We sustainably manage forests and manufacture products that make the world a better place. We’re serious about safety, driven to achieve excellence, and proud of what we do. With multiple business lines in locations across North America, we offer a range of exciting career opportunities for smart, talented people who are passionate about making a difference.

Benefits

• Compensation: This role is eligible for our annual merit-increase program, with a targeted salary range of $75,600-$113,500 based on skills, qualifications, and experience. Eligible for our Annual Incentive Program, which offers a cash bonus targeting 7% of base pay. Potential plan funding may range from zero to two times that target.
• Health and Insurance: Comprehensive employee benefits plan including medical, dental, vision, short and long-term disability, and life insurance. Pre-tax Health Savings Account option with a company contribution. Voluntary Long-Term Care and Employee Assistance Programs.
• Retirement: Company’s 401k plan with a paid company match in addition to an annual contribution equal to 5% of your base salary.
• Paid Time Off: 3 weeks of paid vacation during the first year of employment. Vacation accrual begins after six months of employment. Eleven paid holidays per year, totaling 88 holiday hours. Paid parental leave for all full-time employees.
• Additional Benefits: Support for personal volunteerism, diversity networks, mentoring, and training and development opportunities.

Schedule

• Full-time
• Day (1st) shift