Employee Shop Operations Lead (Retail Management)

Core Responsibilities

Lead daily operations of the employee store, ensuring service standards and stock availability.

Establish and maintain processes for inventory management, ordering, and loss prevention.

Build and nurture a service-minded team culture that enhances employee experience.

Manage supplier and stakeholder relationships to ensure product availability and continuity.

Monitor sales, stock levels, and customer feedback to drive performance improvements.

Ensure compliance with company policies, financial controls, and legal requirements.

Cook up and coordinate campaigns, seasonal offerings, and product launches aligned with site activities.

Prepare and present reports on store performance, risks, and improvement opportunities.

Requirements

• Proven leadership experience managing a team.
• Strong understanding of inventory management, stock control, and retail financial processes.
• Excellent customer service skills in a busy operational environment.
• Strong communication skills and ability to work with employees at all levels.
• Hands-on leadership style with a pragmatic, solution-oriented mindset.
• High integrity and attention to detail, especially in cash handling and compliance.
• Experience with point-of-sale systems and inventory software.

Qualifications

• A degree related to Retail Management, Business Administration, or Hospitality is preferred but not mandatory.
• Practical experience in managing retail or customer-facing operations is highly valued and can be considered in lieu of formal education.
• Experience in retail, employee store, or customer-facing operations.

Skills

• Previous experience opening or scaling a new retail/service function.
• Familiarity with retail reporting tools and data analysis.
• Experience in a manufacturing, campus, or large-site environment.
• Interest in employee engagement and workplace culture.
• Ability to identify improvement opportunities and act on them independently.
• Comfortable working in a fast-changing, greenfield/startup environment.
• Strong problem-solving skills and adaptability to change.

Benefits

No relocation will be available.

Pay

The salary for this position has a range of $84,674.00 - $127,010.00 based on anticipated responsibilities, market benchmarks, and organizational constraints.

Schedule

Our hybrid work policy means an average of 3 days per week in the office.