Retail Operations Lead

Job Summary

We are seeking a motivated, hands-on leader with at least two years of experience in a fast-paced environment such as logistics, retail, or operations. The ideal candidate thrives in dynamic settings, communicates clearly, prioritizes safety, and leads by example. This role requires flexibility, physical stamina, and the ability to work both independently and across multiple sites.

Responsibilities

• Manage the onsite team and daily delivery operations.
• Cook up the team for accurate order preparation, site readiness, and safety compliance.
• Act as the primary lead for people management and operational problem-solving.
• This role is responsible for interpreting KPIs and performance metrics to drive daily operational excellence. The ideal candidate has strong analytical capabilities and uses data to influence performance, improve utilization, and support continuous improvement across the operation.

Job Requirements

• Site Readiness & Daily Preparation: Oversee morning setup, ensure the operational area is clean and safe, and inspect equipment functionality.
• Fulfillment & Delivery Coordination: Direct workflow for efficient order processing, conduct quality control (weight/accuracy), and supervise package loading onto aircraft.
• Team Leadership & Support: Supervise a small team, manage staff scheduling, and provide training/coaching on procedures.
• Safety, Security & Audits: Lead site safety, conduct daily inventory counts, and manage incident resolution.
• Communication & Performance: Act as the team liaison to regional management, provide site performance updates, and identify process improvements.

Qualifications

• Must be a self-starter with the ability to work on assigned tasks independently and guide a team.
• At least two years of experience in a fast-paced environment such as logistics, retail, or operations.
• Experience managing an onsite team and daily delivery operations preferred.
• Experience leading or carrying out accurate order preparation, site readiness, and safety compliance.
• Flexibility, physical stamina, and the ability to work both independently and across multiple sites.

Equal Opportunity Employer

Equal Opportunity Employer: Race, Color, Religion, Sex, Sexual Orientation, Gender Identity, National Origin, Age, Genetic Information, Disability, Protected Veteran Status, or any other legally protected group status. At Randstad Digital, we welcome people of all abilities and want to ensure that our hiring and interview process meets the needs of all applicants.

Pay

Pay offered to a successful candidate will be based on several factors including the candidate's education, work experience, work location, specific job duties, certifications, etc.

Benefits

In addition, Randstad Digital offers a comprehensive benefits package, including: medical, prescription, dental, vision, AD&D, and life insurance offerings, short-term disability, and a 401K plan (all benefits are based on eligibility).