Retail Operations Lead

Responsibilities

• Manage the onsite team and daily delivery operations.
• Cook up coordination for accurate order preparation, site readiness, and safety compliance.
• Act as the primary lead for people management and operational problem-solving.
• Interpret KPIs and performance metrics to drive daily operational excellence.
• Oversee morning setup, ensure the operational area is clean and safe, and inspect equipment functionality.
• Direct workflow for efficient order processing, conduct quality control (weight/accuracy), and supervise package loading onto aircraft.
• Supervise a small team, manage staff scheduling, and provide training/coaching on procedures.
• Lead site safety, conduct daily inventory counts, and manage incident resolution.
• Act as the team liaison to regional management, provide site performance updates, and identify process improvements.

Qualifications

• Must be a self starter with the ability to work on assigned tasks independently and guide a team.
• At least two years of experience in a fast-paced environment such as logistics, retail, or operations.
• Experience managing an onsite team and daily delivery operations preferred.
• Experience leading or carrying out accurate order preparation, site readiness, and safety compliance.
• Flexibility, physical stamina, and the ability to work both independently and across multiple sites.

Benefits

At Randstad Digital, we offer a comprehensive benefits package, including:

• Medical, prescription, dental, vision, AD&D, and life insurance offerings
• Short-term disability
• A 401K plan (all benefits are based on eligibility)