Lead Retail Operations
Job Summary
A Supervisor is responsible for directing the day-to-day routine work of a larger group of associates, and is a key holder. Responsible for maintaining business standards and has increased decision making authority, acts as manager-on-duty in absence of other management presence. Also fulfills day-to-day work responsibilities for the organization as needed.
Job Specifications
Starting Wage: $23.00/hr - $26.88/hr
Employment Type: Year Round
Shift Type: Full Time hours available
Minimum Age: At least 18 years of age
Housing Availability: No
Job Responsibilities
Full-fill manager-on-duty responsibilities when scheduled
Assist in maintaining and administering operational expectations by following company policies and guidelines
Maintain and model high retail, merchandising and cleanliness standards as set forth by the Store and Senior Manager
Assist Store Manager to ensure sales are generated while demonstrating and maintaining an enthusiastic and professional standard of guest service
Maintain all company paperwork according to policies and standards
Assist in on-boarding and training of new employees in POS, product knowledge, guest service, rental and sales
Assist Store Manager in communicating company values and goals to the employees
Manage inventory control and meet or exceed inventory goals
Enforce company cash handling and other Loss Prevention policies and procedures
Remain current on new industry products and trends; demonstrate knowledge of products
Communicate ideas or issues with the Store Manager
Drive sales through direct communication with store employees to ensure customers are provided with the highest level of customer service, emphasizing courteous and knowledgeable assistance
Model customer service for employees and promote sales whenever interacting with guests
Walk the floor regularly to manage the floor for daily MOD responsibilities
Motivate employees to increase sales, units per transaction and transaction size in day-to-day sales
Communicate with Store Manager to ensure smooth business operations
Ensure that all safety standards are being observed at all times
Demonstrate and enforce company values and ethics
Other duties as assigned
Job Requirement
HS Diploma or GED Equivalent
At least 1 year relevant work experience required, company experience preferred
At least 1 year supervisory experience required
Basic computer skills with ability to learn
English fluency
Excellent communications skills both written and verbal
Self-motivated with the ability to multi-task
Ability to work a flexible schedule; stores are open 7 days a week and hours vary depending upon location, season, and type of store
Familiarity with rental and retail POS systems preferred
Job Benefits
Ski/Mountain Perks! Free passes for employees, employee discounted lift tickets for friends and family AND free ski lessons
MORE employee discounts on lodging, food, gear, and mountain shuttles
401(k) Retirement Plan
Employee Assistance Program
Excellent training and professional development
Referral Program
Full Time Roles
Health Insurance; Medical Insurance, Dental Insurance, and Vision Insurance plans (for eligible seasonal employees after working 500 hours)
Free ski passes for dependents
Critical Illness and Accident plans