Employee Services Specialist

About the Role

The Employee Services Specialist supports day-to-day Employee Services operations across the employee lifecycle, including onboarding, employee records management, data management, benefits administration support, compliance, offboarding, and systems. This role serves as a primary point of contact for employee inquiries, provides guidance on organizational policies and procedures, and supports Employee Services processes and compliance activities.

Reports to: Associate Director of Employee Services

Responsibilities

• Process and monitor pre-employment background checks to ensure completion and compliance, coordinate onboarding activities for new hires, and facilitate new employee orientation sessions.
• Maintain background check portals, including adding new hires and removing terminated employees.
• Monitor DOT physical portals for completed results and upload required documentation into Laserfiche.
• Coordinate Hepatitis B vaccine requests and required follow-up documentation for employees as applicable.
• Process employee status changes, including rate changes, transfers, terminations, and other personnel transactions, ensuring accuracy and completeness of all records.
• Prepare and process employment verification letters and other employee-related correspondence, including assistance with student loan forgiveness documentation.
• Assist employees with benefits enrollment and benefits-related inquiries, including supporting open enrollment administration and employee communications.
• Assist with unemployment claims administration, including gathering documentation, preparing responses, and coordinating organizational participation in unemployment hearings.
• Support compliance activities, including personnel record audits, background screening requirements, regulatory reporting, license and certification tracking, and other employment-related compliance functions.
• Assist with data collection for surveys as needed.
• Maintain personnel files and documentation in accordance with company policy and legal requirements.
• Assist with coordinating employee events and other recognition activities as assigned.
• Support Employee Services projects and process improvement initiatives.
• Participate in meetings, Pre-Service training sessions, and company events as required.
• Perform additional duties as assigned by the Associate Director and/or Director of Employee Services.

Requirements

• Associate’s or Bachelor’s degree in Human Resources, Business Administration, or related field preferred.
• Minimum of 3 years of human resources or administrative experience preferred.
• Experience with onboarding, HR compliance, benefits administration, and employee records management preferred.
• Experience using HRIS systems, benefits platforms, and Microsoft Office applications.
• Strong organizational skills and attention to detail.
• Excellent interpersonal, customer service, and communication skills.
• Ability to manage multiple priorities and maintain confidentiality.

Benefits

• Health, Vision, Dental, and Life insurance
• Educational Assistance
• Paid time off
• Sick time
• Paid Holidays
• Personal Time
• Potential Year-End Bonus
• Financial Assistance Program (Cookie Jar)
• Employee Referral Program (Bounty Bucks)

Pay

$50,000–$55,000

Schedule

Monday–Friday, 8:30 a.m.–5:00 p.m.

Location

New Lenox, IL