Employee Service Specialist

This role serves as the first point of contact for employees, managers, and HR partners, delivering high-quality, timely, and customer-focused HR support across a wide range of employee inquiries.

Responsibilities

• Act as front-line support for employee inquiries related to HR programs, including payroll, benefits, policies, and employee lifecycle processes.
• Provide guidance and troubleshooting for HR systems, including Workday access and navigation support.
• Manage and resolve inquiries through HR case management tools or service channels, including phone, email, and portal.
• Ensure accurate and timely resolution of employee questions, escalating complex issues as needed.
• Maintain strong knowledge of HR policies, procedures, and compliance requirements.
• Support employee programs, communications, and activities as needed.
• Partner with HR Centers of Excellence, including Compensation, Benefits, and Payroll, to ensure seamless service delivery.
• Contribute to a high-performing shared services model focused on efficiency, consistency, and customer experience.
• Resolve most questions during the first interaction whenever possible and escalate more complex inquiries to the appropriate subject matter expert.

Skills

• Human Resources
• Workday
• Case Management Systems
• Customer Service

Pay

The pay range for this position is $34.00 - $36.51/hr.

Benefits

Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following:

• Medical, dental & vision
• Critical Illness, Accident, and Hospital
• 401(k) Retirement Plan – Pre-tax and Roth post-tax contributions available
• Life Insurance (Voluntary Life & AD&D for the employee and dependents)
• Short and long-term disability
• Health Spending Account (HSA)
• Transportation benefits
• Employee Assistance Program
• Time Off/Leave (PTO, Vacation or Sick Leave)

Schedule

This is a fully remote, contract position based out of Newark, NJ. The position is anticipated to close on Aug 14, 2026.

About the company

We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. TEKsystems is an Allegis Group company.