Employee Services Program and Policy Specialist

Job Summary

The Employee Services (ES) Program & Policy Specialist is responsible for the design, structure, and continuous improvement of ES policies, programs, and processes. This role ensures policies and programs are well-structured, compliant, scalable, and effectively support consistent decision-making across the organization.

Responsibilities

- Own and manage all Employee Services (ES) policies, programs, and employee-facing resources, including the employee handbook, company-wide and business-line workplace policies, and standard operating procedures (SOPs). - Ensure ES policies, programs, and documentation comply with applicable federal, state, and local employment laws; monitor regulatory changes and drive updates as needed. - Establish and maintain standards for policy and SOP development, review, approval, version control, and retention, ensuring strong structure and oversight. - Identify gaps, risks, and inconsistencies in policies and programs and lead improvements to enhance clarity, effectiveness, and operational alignment. - Evaluate policy and program effectiveness and implement updates based on feedback, trends, and business needs. - Maintain ES policy and program content across the intranet, HRIS, and related resource platforms, ensuring accuracy and accessibility. - Partner with ES leadership, Legal, company leadership, and ES teams to interpret requirements and translate them into clear, practical, and scalable guidance. - Provide policy interpretation and ensure consistent application across teams, supporting sound and aligned decision-making. - Equip ES teams and people leaders with the tools, documentation, and resources needed to apply policies and programs effectively. - Lead communication strategies for new or updated ES policies, programs, and processes to drive awareness and adoption. - Design and deliver training and supporting materials related to ES policies, programs, and processes as needed. - Facilitate training sessions to reinforce understanding and support implementation during key rollouts or updates.

Qualifications

Experience

- Minimum of 5 years of progressive experience in Employee Services, Human Resources, employee relations, compliance, or a related field. - Demonstrated experience writing, maintaining, and applying employment policies, employee handbooks, and workplace procedures. - Experience interpreting and applying federal, state, and local employment laws in a multi-site or multi-state environment. - Experience developing and maintaining standard operating procedures (SOPs) and structured process documentation. - Experience designing and delivering training programs, including facilitation for leaders or ES professionals. - Experience supporting or partnering with regional or field-based ES/HR teams. - Experience collaborating with Legal and business leaders on policy interpretation and risk considerations.

Education

This role does not require a degree. We value relevant skills and experience and alignment with our core values above all else.

Desired Traits & Skills

- Strong working knowledge of employment law fundamentals and their practical application to workplace policies and programs. - Exceptional policy and technical writing skills, with the ability to produce clear, usable, and well-structured documentation. - Ability to translate complex legal or regulatory requirements into clear, practical, and actionable guidance for leaders and ES teams. - Strong judgment and decision-making skills, particularly in ambiguous, sensitive, or complex policy situations. - Ability to provide consistent, balanced, and well-reasoned policy interpretation and guidance. - Strong interpersonal skills and credibility with leaders and ES professionals at all levels. - Ability to influence, partner, and drive alignment without formal authority. - Strong organizational and time management skills, with the ability to manage multiple priorities and deadlines while maintaining quality. - Ability to identify trends, risks, or recurring issues and proactively adjust policies, programs, or guidance. - Strong analytical and problem-solving skills. - Ability to support effective communication and implementation of policies and programs across diverse teams. - Proficiency with Microsoft Office (Outlook, Word, Excel, PowerPoint). - Service-oriented mindset focused on helping leaders and teams make confident, informed decisions.