Employee Resource Center Associate

Position Summary

The Employee Resource Center Associate is a key corporate shared services position providing a Tier 1 point of contact for MultiCare employees system-wide. In this position, you will ensure employees receive the highest quality of service by recognizing and prioritizing employee needs.

Responsibilities

• Serve as a daily contact with employees and management to respond to inquiries or concerns regarding personnel actions, new hire paperwork, pay and benefits questions, or other employee concerns
• Always project a friendly and professional image
• Thoroughly review multiple data points (ImageNow, Lawson, Enwisen, team notes, etc.) at one time to provide accurate answers
• Review different benefits, contracts, pay, policies, etc. daily for any changes and adjust notes accordingly

Requirements

• Vocational business training or college course work or equivalent experience; AA degree preferred
• Minimum three (3) years of experience in a Human Resources department or healthcare administration required
• Minimum four (4) years in service or call center support or two (2) years leadership experience may be considered in lieu of HR experience
• Experience with employee benefits, policies/procedures and union contracts preferred
• Experience with computer software applications and/or high volume call center; health care environment experience preferred

Why MultiCare?

• Rooted in the local community
• Partnering with patients, families and neighbors across the Pacific Northwest for more than 140 years
• Growth and education
• Competitive tuition assistance, award-winning residencies, fellowships and career development to invest in you
• Well-being and support
• Generous PTO, Code Lavender and Employee Assistance Programs to help you maintain balance and feel cared in your work and life
• Living our values
• Respect, integrity, kindness and collaboration guide how we care for patients, communities and each other
• Belonging for all
• Resource Groups and outreach programs help ensure every team member feels safe, seen, heard and valued
• Pacific Northwest lifestyle
• Work and live where natural beauty, adventure and strong community connections are part of everyday life

Pay and Benefits

• We provide a comprehensive benefits package, including competitive salary, medical, dental and retirement benefits and paid time off
• The pay scale is $23.20 - $33.38 USD
• Pay is influenced by factors specific to applicants, including but not limited to: skill set, level of experience, and certification(s) and/or education
• If this position is associated with a union contract, pay will be reflective of the appropriate step on the pay scale to which the applicant’s years of experience align