Employee Relations Supervisor

Collaborate with managers to address employee relations challenges, resolve complaints, conduct investigations, and manage conflict. Focus on developing leadership skills, strategic workforce planning, and supervising a small team.

Responsibilities

• Understand Quaker's process for resolving employee relations or compliance issues
• Collaborate with managers on performance management, policy interpretation, and workplace concerns
• Utilize conflict resolution techniques
• Assist in resolving complaints, conduct investigations, and manage conflict resolutions in accordance with company policies
• Partner with the Benefits and Legal Teams to manage Family and Medical Leave Act cases and accommodations
• Support Human Resources policy development
• Learn and apply strategic workforce planning principles in collaboration with HR leadership
• Lead team members in achieving departmental objectives and maintaining high standards of performance
• Monitor the work of others to ensure efficient and effective activities
• Support and enforce safety and compliance standards across HR functions
• Review and analyze data concerning employee relations to identify trends and opportunities
• Assist in establishing employee relations standards, including procedures for investigations and follow-ups
• Plan, prioritize, and monitor employee relations activities
• Oversee the completion of assigned tasks/projects in a timely manner
• Observe safety and security policies and procedures, including proper use of Personal Protective Equipment
• Interact and communicate with employees and customers appropriately
• Prepare reports, work schedules, and communicate via email

Supervisory Responsibility

• Assign and check the work of others
• Monitor staff performance and employee retention
• Train employees, provide performance feedback, and complete any necessary correction or discipline
• Involvement in hiring, salary adjustments, employee grievances, and terminations for their team
• Assist in determining means, methods, and materials for performing work

Travel

Approximately 5-10% travel is required to commute between Quaker campuses for meetings, employee interactions, or professional development.

Requirements

• Proficient with Microsoft Office software: Excel, Word, Outlook
• Proficient knowledge of a Human Resources Information System
• Proficient knowledge of state and federal laws governing Human Resources
• Comprehensive understanding of QWP's Employee Handbook

Qualifications

• Bachelor's or Associate's Degree in Human Resources, Business Administration, or a related field
• Minimum 5 years of experience in Human Resources; exposure to employee relations is preferred
• Prior experience in window & door manufacturing preferred
• Supervisory experience preferred

Skills

• Conflict Resolution
• Professionalism
• Proficient verbal & written communication & listening
• Discretion and confidentiality
• Emotional Intelligence
• Leadership
• Ethics and Integrity
• Compliance Focused
• Flexibility

Schedule

This is a full-time position. Days and hours of work are Monday through Friday during normal business hours. Occasional evening and weekend work may be required as job duties demand.

Physical Demands

• Primarily an office job with frequent sitting; largely sedentary role
• Ability to climb stairs, lift files, open filing cabinets, bend, or stand as necessary
• Occasionally required to climb or balance; stoop, kneel, crouch, or crawl
• May occasionally lift and/or move up to 25 pounds
• Vision abilities required include close vision, distance vision, color vision, peripheral vision, depth perception, and ability to adjust focus
• Must work in a constant state of alertness and in a safe manner

Work Environment

• Primarily in an office setting
• Visits to the factory may expose the employee to climactic variations, various levels of vibration, and moving mechanical parts
• Noise level in the office is usually low, but hearing protection may be required for prolonged visits to certain parts of the factory