Employee Relations Specialist/ Full time (40)/ Days/ Mount Clemens

About the role

The Employee Relations Specialist is a key associate at Hope Network whose primary responsibilities include fostering a positive work environment by supporting employee relations, engagement, and advocacy efforts. This role ensures fair and consistent application of policies and procedures while assisting employees and leaders in resolving workplace concerns.

Responsibilities

• Serve as a confident first point of contact for employees, providing guidance and support while ensuring a positive employee experience.
• Triage employee issues to appropriate subject matter experts within HR, ensuring timely and accurate resolution.
• Educates employees on regulations, and policies, and lends general support to employees throughout the organization.
• Advise managers, supervisors, or administrators in all HR practices.
• Provides coaching to leaders on employee issues and offers guidance on quality corrective action documentation.
• Works closely with management and employees to improve work relationships, build morale, and increase productivity and retention.
• Conduct effective, thorough, and objective investigations throughout the organization, possibly while working with outside agencies.
• Proficient in all aspects of HRIS system to guide leaders, provide metrics/reports and improve upon existing processes, as needed.
• Support employee engagement and recognition programs to foster a positive workplace culture.
• Able to attend and represent Human Resource at various meetings inside and outside of the organization.
• Effectively communicate new and updated laws, policies, and organizational practices.
• Respond to all unemployment claims, attend unemployment hearings as the Human Resource Representative.
• Perform other HR duties or projects, as assigned.

Requirements

• You exhibit characteristics of trustworthiness, integrity, and honesty.
• You respect diversity and inclusion.
• You demonstrate professionalism in communication, pleasantness, attendance, attention to accuracy and follow through, reliability, teamwork, and punctuality.

Preferred

• You have a PHR/SHRM-CP Certification.
• You have an Associate’s degree (or equivalent experience) in a related field plus an additional two years of experience in Human Resources or Business Operations.
• You have a valid driver’s license with an acceptable driving record as it relates to Hope Network policy.
• You have strong experience in working with MS Office Suite, including Excel and PowerPoint.
• You have the ability to exercise effective judgement, sensitivity, and creativity to changing needs and situations.
• You have the ability to establish and maintain healthy working relationships with people at all levels within the organization.
• You have the ability to work independently and demonstrate well developed organizational skills.
• You are familiar with FMLA, ADA, PDA (Pregnancy Discrimination Act), OSHA, HIPAA, and other government regulations.
• You have the ability to understand and implement legal Human Resource Policies, Procedures, and Best Practices.
• You have experience responding to and representing the organization in all phases of the Unemployment process.