EMPLOYEE RELATIONS COORDINATOR (40 HRS/WK DAYS)

About the Role

The Employee Relations Coordinator provides administrative and operational support to the Employee Relations function. This role assists in handling employee inquiries, documentation, policy interpretation, and coordination of investigations. The Coordinator serves as a first point of contact for employees and leaders on Employee Relations processes, ensuring consistency, compliance, and confidentiality.

Responsibilities

• Serve as an initial point of contact for employees and leaders regarding Employee Relations policies, procedures, and processes.
• Build and maintain strong relationships with internal and external stakeholders while applying an equity lens to ensure inclusivity and fairness in decision-making, communications, and partnerships.
• Primary intake of employee concerns, documentation of issues, and preparation of case files.
• Support the investigation process by scheduling interviews, preparing documentation, gathering evidence, and maintaining accurate records.
• Draft and maintain professional correspondence, reports, and summaries related to employee relations cases.
• Assist in preparing responses to internal/external legal complaints (e.g., EEOC, IDHR) and coordinate documentation for outside counsel.
• Manage legal billing processes, including invoice tracking, coding, and reconciliation for employee relations-related matters.
• Support the corrective action process related to N-95 compliance and compliance with job description requirements, including monitoring adherence, tracking corrective measures, and ensuring documentation is properly maintained.
• Maintain accurate case management records and ensure strict confidentiality of employee and organizational information.
• Provide support in policy interpretation and application to ensure consistency across the organization.
• Assist in tracking and analyzing employee relations trends to identify opportunities for proactive interventions.
• Participate in the coordination of training, policies, procedures, forms, and education initiatives related to employee relations, compliance, and workplace culture.

Requirements

• Minimum of 3 years in Human Resources, with demonstrated involvement in employee relations work.
• Bachelor’s degree in Human Resources, Industrial/Organizational Psychology, or similar degree required.
• Strong knowledge of federal and state employment laws and regulations.
• Familiarity with EEOC, IDHR, and similar regulatory complaint processes.
• Excellent written and verbal communication skills, with the ability to draft professional correspondence and reports.
• Demonstrated ability to handle sensitive and confidential information with discretion.
• Strong organizational and time management skills with the ability to manage multiple cases simultaneously.
• Proficiency in Microsoft Office Suite and HRIS systems.

Preferred Qualifications

• 2 to 4 years of experience in Human Resources.
• At least 1 year of direct involvement in investigations, policy interpretation, or workplace conflict resolution.
• Experience preparing case documentation for legal or regulatory responses.
• Experience working in a healthcare, higher education, or complex multi-site organization.
• Master’s degree in Human Resources or a related discipline.
• SHRM-CP, SHRM-SCP, PHR, or SPHR certification.
• Additional training or certification in workplace investigations, conflict resolution, or labor law.

Skills

• Excellent verbal and written communication for effective interaction with employees and management.
• Strong skills in mediating and resolving conflicts, fostering a collaborative work environment.
• Exceptional ability to manage multiple projects, prioritize tasks, and meet deadlines.
• Ability to build and maintain positive relationships with employees at all levels.

Schedule

Monday through Friday, 8:00 AM to 4:30 PM.

Benefits

• Paid Time Off programs.
• Health and welfare benefits such as medical, dental, vision, life, and Short- and Long-Term Disability.
• Health Savings and Flexible Spending Accounts for eligible health care and dependent care expenses.
• Defined contribution retirement plans with employer match and other financial wellness programs.
• Educational Assistance Program.

Pay

USD $34.52 - USD $45.34 per hour.

Work Environment

Exposure/Sensory Requirements:

• Exposure to Chemicals: Refer to MSDS Sheets.
• Video Display Terminals: Average.
• Blood and Body Fluids: None.
• TB or Airborne Pathogens: None other than normal environment exposure.

Sensory Requirements:

• Speech: Required to communicate during presentations/training, telephone communication, facilitate meetings, communication with applicants, interviewees, and employees.
• Vision: Needed to read memos and literature, online information, type correspondence from handwritten material, and coordinate calendars.
• Smell: Helpful to note presence of electrical/fire safety.
• Hearing: Needed for telephone communication, meetings, alarms, and listening to employee, applicant, and interviewee concerns.
• Touch: Needed to write, computer entry, filing.

Activity/Lifting Requirements:

• Percentage of time during the normal workday:
  • Sit: 80%
  • Stand: 20%
  • Walk: 15%
  • Bend: 5%
  • Reach above shoulders: 2%
  • Squat: 2%
  • Kneel: 1%
  • Lift: 1%
• Weight required to be lifted each normal workday:
  • Up to 10 lbs: Occasionally
  • Up to 20 lbs: Occasionally
  • Up to 35 lbs: Occasionally
• Lifting and carrying requirements: Put supplies away. May have to carry supplies up to 20' to put away, sometimes overhead. Carry reports and service awards or prizes; put paper in printer or copy machine. Requires carrying of materials for meetings varying distances.

Maximum consecutive time (minutes) during the normal workday for each activity:

• Sit: 300
• Stand: 120
• Walk: 60
• Bend: 15
• Reach above shoulders: 15
• Squat: 30

Repetitive Use Of Hands:

• Simple grasp up to 1 lb: frequent
• Pushing & pulling normal weight: 5# frequent
• Fine Manipulation: Typing, phone dialing, computer entry, writing, using calculator.

Environmental Factors:

• Inside hours: 8-10 hours per day based upon work hours.
• Temperature: Normal Range.
• Lighting: Average.
• Noise levels: Average.
• Humidity: Normal Range.
• Atmosphere: Normal Range.
• Special Hazards: None.
• Protective Clothing Required: None.